Patients are increasingly selective in where they receive their care, and so Patient satisfaction is more important now than ever. However, administering patient surveys through email and post letters is burdensome and inefficient. Today, many healthcare providers are searching for ways to enhance Patient satisfaction and automate the method of collecting Patient feedback. The results from a Patient satisfaction survey help identify gaps and issues within the Healthcare experience. Patient satisfaction typically represents the extent of service instead of the technical aspects of a care journey. This feedback will highlight the amount of efficiency, competence, and courtesy within the care journey. Better Health outcomes are correlated with better care experiences. The results from Patient satisfaction surveys have surfaced trends showing that Patients with more positive experiences are more likely to effectively self-manage care – and this includes adherence to medical plans and at-home Health monitoring.
Patient satisfaction surveys are an outsized factor utilized in Medicare and Medicaid’s Value-Based Purchasing program. This program rewards practices that actively improve and excel within the quality of the care they supply to patients enrolled in Medicare and Medicaid programs. The power to subjectively and dynamically answer the Patient’s real-time feedback creates a high-touch experience in and of itself.
Simbo.ai’s goal is to advance these surveys even further into the Digital World with the employment of Virtual Assistants. Simbo.ai platform automates the method of making, deploying, and analyzing these surveys. With an intuitive drag and drop interface, healthcare providers are better supported with the architecture of specific polls, surveys, and other assessments. Additionally, leveraging Simbo.ai design techniques like branching and conditional questions allows for the further customization of the experience, enabling Patients to feel seen and heard in real-time because the assessment adapts dynamically.
The process of stratifying and scoring results is automated with the Simbo.ai platform. The omnichannel approach to data collection from tongue interfaces like web, phone, SMS, Voice Assistants enhances the Patient’s experience as they supply feedback. The power of conversational technology allows for a customized feedback experience.
As Patient responds to questions, the dynamic nature of the survey feels more customized to them and responds to their concerns initially touch (not to say, it also provides a degree of trust from experience). Nothing is worse than taking time to produce feedback about an unsatisfactory experience than if it doesn’t go anywhere and zilch is finished about it. They are providing conversational context shifts with the real-time tenor of feedback. Beyond creating and deploying those surveys, Simbo.ai can collect and store responses during a HIPAA-compliant data repository. From here, the information will be compiled to form aggregate-level reports to share trends and areas of improvement with front workers. Collecting Patient feedback is one thing, but using it to make actionable change requires work from every level within a Healthcare system. With the facility of Voice and Chat, the Simbo.ai platform can set the Healthcare system up to enact innovative and progressive solutions that concentrate on improved Patient experiences.