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Cost Efficiency and Workforce Optimization in Healthcare Payer Contact Centers Enabled by Automation of Routine Tasks with Agentic AI
These centers handle claims processing, coverage questions, prior authorizations, and billing problems. However, they often deal with long wait times, mistakes from manual work, high operating costs, and not enough staff. Because of this, healthcare payers face inefficiencies that cause large amounts of administrative waste—estimated between $285 billion and $570 billion each year. This affects […]...
14 Oct 2025