Interactive floor maps showing services, food areas, and pharmacies<\/li>\n<\/ul>\nAccording to Debbie Laughery, WakeMed\u2019s Vice President of Marketing & Communications, this app supports their work to improve access and engage patients at every step.<\/p>\n
This system works alongside Guest Ambassadors who help patients in person. Together, they improve the overall experience for visitors and patients.<\/p>\n
Industry Perspectives and Trends<\/h2>\n
Many hospitals in the U.S. and around the world are using location-based services as part of their digital upgrades.<\/p>\n
For example, Mapsted has worked with partners like Vertel in Australia to promote indoor positioning systems for better service and efficiency.<\/p>\n
Experts say that when patients can find their way easily, see shorter waits, and access real-time information, satisfaction improves. Also, these systems connect different healthcare data that used to be separate, helping safety.<\/p>\n
Groups like the American Hospital Association support indoor navigation, showing that it is becoming more accepted in healthcare.<\/p>\n
Summary for Healthcare Decision Makers<\/h2>\n
Indoor navigation systems offer good value for hospital administrators and IT managers. They help reduce patient stress and avoid delays. They also give better data and workflow automation for healthcare staff.<\/p>\n
Using current wireless networks, the systems are easier to install and can grow with the hospital\u2019s needs.<\/p>\n
WakeMed’s example shows how these systems work in real life. AI makes them even better by automating communication, improving safety, and managing resources.<\/p>\n
For hospitals wanting to improve patient satisfaction, workflow, and safety, indoor navigation technology is becoming an important choice in today\u2019s healthcare world.<\/p>\n\nFrequently Asked Questions<\/h2>\n\n
\nWhat is WakeMed’s primary initiative regarding digital wayfinding?<\/summary>\n\n
WakeMed is launching a mobile wayfinding and patient engagement app, collaborating with Gozio Health, to enhance navigation for patients and visitors within its facilities.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhat unique feature does the WakeMed app offer?<\/summary>\n\n
The app provides a GPS-like experience with turn-by-turn directions, guiding users from home to their specific point of care within any WakeMed facility.<\/p>\n<\/p><\/div>\n<\/details>\n\nHow does the app improve patient engagement?<\/summary>\n\n
The app not only offers navigation but also allows users to access their medical records, schedule appointments, and check wait times.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhat interactive elements does the app include?<\/summary>\n\n
It features interactive maps for directing users to various locations like doctors’ offices, pharmacies, and dining options within WakeMed facilities.<\/p>\n<\/p><\/div>\n<\/details>\n\nHow does WakeMed plan to support users in its facilities?<\/summary>\n\n
In addition to the app, WakeMed has a team of Guest Ambassadors who assist patients and visitors in navigating the facilities.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhat facilities are included in the WakeMed wayfinding platform?<\/summary>\n\n
The platform encompasses WakeMed\u2019s three hospitals, several parking decks, three healthplexes, and multiple outpatient locations.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhat is the significance of the partnership with Gozio Health?<\/summary>\n\n
Gozio Health specializes in indoor navigation solutions, enhancing patient experience and integrating mobile technology into healthcare engagement strategies.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhat is expected from the funding of the app?<\/summary>\n\n
The app’s development is funded by The WakeMed Foundation, supporting innovation in patient navigation and access to care.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhy is wayfinding crucial in healthcare environments?<\/summary>\n\n
Experiential wayfinding is essential for improving patient experience, helping them navigate complex healthcare systems more easily.<\/p>\n<\/p><\/div>\n<\/details>\n\nWhat recognition has Gozio\u2019s solution achieved?<\/summary>\n\n
Gozio’s wayfinding platform has received industry awards and endorsement from the American Hospital Association, highlighting its effectiveness in healthcare settings.<\/p>\n<\/p><\/div>\n<\/details><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"
Patients and visitors often find hospitals confusing. Large medical centers may have many entrances, different specialized departments in separate wings, and services on several floors. The challenge is not only finding the right clinic or doctor\u2019s office but also locating parking decks, cafeterias, pharmacies, and emergency rooms. When patients get lost or delayed, they can […]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-42576","post","type-post","status-publish","format-standard","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/posts\/42576","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/comments?post=42576"}],"version-history":[{"count":0,"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/posts\/42576\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/media?parent=42576"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/categories?post=42576"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.simbo.ai\/blog\/wp-json\/wp\/v2\/tags?post=42576"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}