Surgical procedures, especially those that require a lot of preparation before and care after, can be hard for both patients and healthcare workers. Many patients feel confused or nervous about what to do before surgery and how to recover well. This often causes problems like missed appointments, cancellations, or longer recovery times.
For medical administrators, these problems mean more no-shows, higher costs, and unhappy patients. IT teams also have to manage different systems and keep communication smooth between patients and doctors. To fix these problems, technology must work well with medical care.
AI-enabled digital navigation programs help guide patients through their surgery process. They use AI to send patients the right information and reminders at the right time. This helps patients get ready before surgery and follow recovery steps correctly afterward.
For example, Mount Sinai Health System worked with Commure Engage to help joint replacement patients. This program gives clear instructions for before and after surgery. The AI parts connect with the Electronic Health Records (EHR), letting doctors assign specific treatments and watch how patients do from a distance.
This kind of digital help fixes common problems such as:
Yale New Haven Health System used Commure Engage too and saw quick drops in no-shows and same-day cancellations.
Besides helping patients, AI technology also makes administrative work faster and easier. This directly improves how well surgical care is managed. Medical office managers and IT staff find that using AI tools can make operations better and reduce stress on healthcare providers.
AI solutions like Commure Ambient AI can cut down the time doctors spend on paperwork by about 30%. For example, Dr. Norman Lamberty, an OB-GYN, said he got back a better work-life balance after cutting charting time by 25%. Dr. Palakurthy at Dignity Health saved up to three hours a day on charting, letting him spend more time with patients instead of on paperwork.
Commure Ambient AI works with many EHR systems to automate tasks like writing notes, creating reports, coding, and ordering tests. It captures clinical notes well, with up to 90% needing no fixing. This reduces mistakes and improves accuracy. North East Medical Services used an Epic-integrated system to cut documentation time by 30%, handle language barriers, and achieve nearly perfect notes.
Better documentation helps keep track of patient history and improve decisions before and after surgery. It also frees doctors from routine paperwork so they can focus on patient care and important medical judgments.
One big issue in healthcare offices is handling many phone calls about appointments, questions, insurance checks, and billing. AI tools can automate these calls using natural language processing and link directly with EHR systems.
AI agents answer routine calls about confirming or changing appointments and common questions without needing a person. This cuts down patient wait times and lets staff focus on more urgent tasks. It also helps patients who find digital tools hard to use by offering spoken help.
In money management, AI automates checking insurance, prior approval requests, and handling denials. Hospitals in NYC using Commure’s Charge Note Reconciliation system improved billing and got more reimbursements by fixing issues between EHR and billing software.
For surgery patients, quick approval and smooth billing reduce risks of last-minute cancellations caused by paperwork delays. This improves patient happiness and helps providers financially.
AI also helps by combining data from many sources like patient records, equipment status, and hospital environment. This creates “smart hospital workflows” that improve patient care from the time of admission to after they leave.
For example, AI can warn staff about risk of infections or if equipment is ready for surgery and recovery. These alerts help make sure care is safe and efficient, lowering chances of problems and readmissions.
These examples show that AI solutions help both patient care and administrative tasks in surgery.
Medical managers and IT staff should think about these points when using AI navigation programs:
As AI gets better, it will likely play a bigger role in guiding patients through surgery. Digital navigation programs along with front-office automation can keep patients informed and prepared. This leads to smoother care and better health results across many medical centers in the US.
Experiences from top health systems show that AI use is practical and helpful, especially when combined with clinical workflows and good leadership. Medical managers and IT workers can improve patient experience, reduce their own workload, and get better financial results by adopting these technologies in surgery care.
Good clinical and administrative workflows help manage surgery patients well. AI-driven automation reaches beyond patient help into key healthcare functions to make teams work better while keeping patients the focus.
These workflow improvements reduce errors, lower burnout for doctors, and use clinic resources better.
AI-enabled digital navigation programs and workflow automation offer a useful way to improve patient engagement and care around surgery. Medical managers, practice owners, and IT staff in the US can benefit from these technologies by making operations more efficient, patients happier, and clinical results better. Health systems using AI in surgical care show that it is a helpful tool for delivering better healthcare that is easier for both patients and providers.
Commure Ambient AI automates provider documentation and revenue cycle management, significantly reducing charting and documentation time by up to 30%, allowing clinicians to focus more on patient care and less on administrative tasks.
Commure Agents use advanced natural language processing and full EHR integration to automate complex administrative and clinical tasks, reducing call volumes and wait times by efficiently handling patient inquiries and appointment management digitally.
AI-powered automation in eligibility verification, appeals, denials, and charge note reconciliation optimizes first-pass rates, reduces days in accounts receivable, and speeds reimbursements, driving financial efficiency for health systems.
These co-pilots automate scribing, note creation, coding, and ordering, integrating deeply with existing EHRs to streamline workflows, reduce provider burnout, and increase accuracy with up to 90% zero-edit notes.
Clinicians, like Dr. Lamberty and Dr. Palakurthy, reported up to 25-30% reduction in documentation time, reclaiming work-life balance and gaining valuable time to respond to patient messages and other clinical activities.
By integrating with systems like Epic, Commure Ambient AI achieves near-perfect note accuracy while reducing transcription time, facilitating better care coordination for patients with diverse language needs.
Commure Agents are fully integrated AI assistants leveraging Large Language Models and real-time EHR data to automate complex, mission-critical tasks in a scalable, security-first healthcare environment.
Mount Sinai Health partnered with Commure Engage to create digital navigation programs guiding pre-surgical preparation and recovery, enhancing patient engagement and clinical outcomes through evidence-based protocols.
Yale New Haven Health System’s use of Commure Engage led to swift reductions in no-shows and same-day cancellations via automated, patient-responsive messaging and appointment management.
Strongline EVP technology merges patient, equipment, and environmental data to create smart hospital workflows that enhance caregiver safety, optimize patient journeys, and improve physical operational efficiency.
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