The U.S. healthcare system is often very divided. Many healthcare providers use different electronic health record (EHR) systems and admin platforms. These systems don’t always work well together. Because of this, patient data gets stuck in separate departments or offices. This causes problems like poor communication between providers, delayed or repeated tests, medication mistakes, and inconsistent follow-up care.
These problems make it hard for medical practice managers to improve patient involvement and make sure patients follow their care plans. Without a full and updated patient record that all care team members can use, doctors might miss important details needed for personalized and timely care. Fragmented data also makes it difficult to track patient progress, medication refills, or spot early signs of worsening health.
To fight these problems, many health organizations in the U.S. are investing in Connected Care Plans and Provider Network Management (PNM) systems. These systems create one central place for accurate patient and provider data. This “Single Source of Truth” (SSOT) ensures everyone—from main doctors to specialists, nurses, and admin staff—uses the same reliable information. This is very important in value-based care models used by U.S. payers and providers. In these models, payment depends on patient results, not the number of services offered.
Connected Care Plans combine clinical data, social factors, and patient preferences into one clear plan for treatment and follow-up. Unlike old care plans that may be on paper or separate notes in an EHR, these connected plans use cloud and mobile technologies. This makes a full and interactive care plan that every provider involved in a patient’s health can access.
For healthcare administrators, connected care plans make workflows easier by improving referral steps and care coordination. This helps close patient cases faster. Salesforce users reported a 29% faster case closing time.
Good care coordination needs healthcare teams to talk and work together quickly. In the past, this was done by phone, fax, or scattered emails. These ways caused delays or mistakes. Now, digital tools offer secure messaging, shared electronic records, and instant notifications. This helps team members exchange important patient information fast.
Provider Network Management Platforms, like those from blueBriX, show how these systems cut mistakes and improve work. They automate important tasks like verifying provider credentials, managing contracts, and tracking referrals. This means patients reach the right specialists faster, without paperwork delays.
These platforms create a central communication hub where:
Connecting care teams beyond organizations and locations is becoming key in U.S. healthcare. Especially now, value-based payment models pay for quality and results, not just the number of services.
Patient adherence, meaning patients follow treatment and medication plans, greatly affects health results. When patients don’t follow plans, health gets worse, hospital visits increase, and costs go up. Connected care plans and real-time team work help fix these problems by keeping patients engaged and care teams coordinated.
Remote Patient Monitoring (RPM) programs show how this works. RPM uses digital devices to collect patient health data outside of clinics. This lets providers track health all the time. For common chronic diseases in the U.S. like high blood pressure, diabetes, and heart failure, RPM gives almost real-time updates. Providers get alerts about unusual readings and can change care plans fast.
Research shows RPM helps by:
Hospitals like University Hospitals and Sentara Health use RPM to manage chronic diseases. They use platforms such as HealthSnap to create secure, scalable patient data systems.
Nurses play an important role in using connected care plans and telemedicine in the U.S. Nurses doing teletriage and remote monitoring often are the first to check patients and decide what care is needed. Telemedicine lets nurses talk to patients remotely. This cuts down on in-person visits and emergency room crowding.
Teleconsultations help people in rural or underserved areas where specialists may be scarce. Telepsychiatry brings mental health care to patients who have trouble traveling or face social limits. Tele-education gives nurses chances to learn and keep skills up to date without leaving their area.
When telemedicine is adopted, nursing work changes to include digital rules, remote communication skills, and working well with other healthcare staff. Care teams that use real-time patient data and connected communication can deliver better, more efficient care. This fits with U.S. policy changes focusing more on outpatient and home care.
Artificial intelligence (AI) and automation are being added to healthcare systems to reduce admin work and help with clinical decisions. AI tools, like those in Salesforce Health Cloud, make it easier for patients and providers to communicate. They also support human workers.
In the U.S., where there are fewer staff and more patients, AI workflow tools help practices grow and stay steady. They also help meet regulations with accurate records and audits that follow HIPAA rules.
Switching to connected care and real-time collaboration needs extra care for data privacy and security. This is very important in U.S. healthcare. Platforms such as blueBriX and HealthSnap follow HIPAA and GDPR rules. They use encryption and strict access controls to protect sensitive patient and provider data. These protections allow authorized people to share information safely for good care coordination.
Admins and IT managers need to check digital tools for:
Keeping patient trust means being clear about privacy policies and enforcing rules. Staff training should happen often.
For medical practice leaders and IT managers in the U.S., connected care plans, real-time collaboration, and AI automation offer ways to improve care and operations. Important points include:
Using connected digital systems that bring together healthcare teams and patients can help U.S. practices improve adherence and patient results. This can also cut costs and make admin tasks simpler.
Healthcare in the United States is moving toward value-based and patient-centered care. Connected care plans, real-time collaboration, AI, and automated workflows are now important tools for medical practices. These technologies help fix old problems with divided data and poor communication.
For healthcare managers, owners, and IT leaders, choosing platforms that allow systems to work together, exchange information securely, and coordinate care can increase patient adherence, lower hospital stays, and improve long-term health outcomes.
As digital tools keep developing, ongoing work will be needed to combine healthcare skills, technology, and management to improve healthcare delivery.
Health Cloud is a premier patient and member relationship software designed for healthcare and life sciences. It leverages cloud, social, and mobile technologies to offer personalized engagement with a unified patient view, smart management, and connected engagement experiences.
Health Cloud complements existing EHR and clinical systems by aggregating data, enabling engagement and collaboration. This integration offers a comprehensive patient view, facilitating smarter and more personalized care delivery.
Health Cloud lowers operational costs, drives whole-person engagement using integrated data, connects healthcare teams, optimizes real-time interactions remotely, and improves productivity through automation and actionable insights.
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Salesforce reports a 27% increase in patient adherence through connected care plans, leading to improved patient outcomes by ensuring patients follow treatment plans and receive timely engagement.
AI-enabled Service tools in Health Cloud expedite case resolution by 29% through automation, intelligent triage, and efficient workflow management, helping resolve patient issues quicker.
Automation lowers costs by streamlining complex health business workflows such as enrollment, service, and care management, enabling faster and more consistent patient service delivery.
Healthcare AI agents facilitate centralized platform collaboration, advanced triage, and a unified view of patient data, enhancing communication and coordinated care across teams.
Providers benefit from improved care efficiency, better patient outcomes, and the ability to connect clinical data with social determinants and patient preferences for comprehensive care planning.
Salesforce’s partner ecosystem and AppExchange offer specialized solutions and expert support, extending Health Cloud capabilities to leverage real-time patient and provider data for innovation and improved healthcare delivery.