Social determinants of health are the conditions in which people are born, grow, live, work, and age. These include things like food security, stable housing, education, transportation, and job opportunities. Studies show that these factors have a big effect on health results, sickness, and death rates, often more than medical care alone.
Many healthcare groups now realize that making health better needs more than just medical treatments. It requires including social determinants of health in how care is managed and done. But handling these social factors can be hard because it needs a lot of teamwork, data collection, and follow-up work, which can strain the limited resources of providers.
AtlantiCare’s method shows how using AI in healthcare can lower the amount of paperwork for providers. This gives them more time to focus on patients’ social needs and problems. Helping providers this way leads to better relationships between patients and providers, better quality of life for both, and more complete healthcare.
Many parts of the United States, both cities and rural areas, still have trouble with access to good medical care. AtlantiCare helps over one million people in several counties in New Jersey. They have more than 110 clinical spots, like hospitals and emergency rooms. To handle more patients without lowering care quality, AtlantiCare started using Oracle Health Clinical AI Agent. This tool works with the Oracle Health Electronic Health Record (EHR) system.
The AI listens to talks between patients and providers in real-time. It writes drafts of clinical notes, suggests follow-up steps, and automates medical coding. This cuts down the time doctors spend on paperwork by 41% and saves about 66 minutes each day per provider on average. Having less paperwork lets providers spend more time with patients instead of on charts and forms.
For healthcare groups that struggle with many patients or not enough providers, this added efficiency helps them serve more people and improve how fast patients get care. Also, when providers don’t have to do repetitive tasks, they can interact more deeply with patients. This is very important for managing complex, long-term illnesses that often connect with social factors.
To make clinical care better, accurate and quick documentation plus data studies are needed. The Oracle Health Clinical AI Agent helps by creating detailed visit notes and summaries right after patients’ visits. Providers say using AI for notes makes their work better by cutting burnout and letting them focus more on care.
Besides note-taking, AI helps automate coding, which improves accuracy and speeds up processing. It lowers mistakes and inconsistencies in office work. The AI can also make clinical notes in several languages. This helps patients who don’t speak English well. This is useful since many places in the U.S. have very mixed groups of people. Better communication leads to better patient results and improved quality records.
AtlantiCare’s Vision 2030 plan includes these goals. They want to improve clinical work and also deal with social issues like lack of food and homelessness. The AI helps providers suggest follow-ups and referrals quickly, track patient progress, and work with community services if needed.
One big challenge in healthcare administration is balancing patient care with office tasks. Tasks like scheduling, documentation, billing, and coding take lots of time and can reduce care quality. AI tools like Oracle Health Clinical AI Agent, used by AtlantiCare, are changing how things work.
The AI listens automatically during patient visits and captures clinical details without providers typing. It then creates draft notes immediately after visits. This lowers mental strain on providers and helps them focus better on listening and patient concerns.
These tools are built into existing EHR systems. This keeps the clinical environment smooth and ensures that staff uses the same accurate information, cutting errors and improving teamwork.
By cutting documentation time nearly in half, AtlantiCare’s AI helped reduce provider burnout. Burnout causes doctors to leave jobs and can lower care quality. Providers feel better and can spend more time building personal relationships with patients while keeping themselves well.
The United States has many people who speak languages other than English. Language problems make good healthcare harder to give. AtlantiCare uses Oracle Health Clinical AI Agent to make clinical notes in many languages as a practical solution.
Notes in different languages help providers understand patient histories and concerns better. They also improve follow-up and referrals to community services that offer extra social or economic help.
This helps make healthcare fair by making sure non-English speaking patients get care that fits how they communicate. AtlantiCare reports that this leads to higher patient satisfaction because patients feel understood and respected.
AtlantiCare’s use of AI shows clear improvements in both patient results and provider work life. Providers save 66 minutes each day on paperwork. Over a workweek, this adds up to many hours saved.
Michael Charlton, AtlantiCare’s president and CEO, said the change improved life for both providers and patients. Patients said they felt really listened to during visits, which is important for good care. This often gets lost when providers focus on notes or clerical tasks.
The AI lowering provider burnout is very important now. Staff shortages and stress in the U.S. healthcare system threaten care quality and access.
AtlantiCare uses advanced AI in clinical care and also focuses on social determinants of health under its Vision 2030 plan. The group wants to increase care access, improve clinical quality, and handle social issues like food insecurity, homelessness, and chronic diseases.
This approach knows that many things outside the clinic affect health. By saving provider time with AI, AtlantiCare helps caregivers take a fuller view of patient needs, including social risks and connections to community help.
AtlantiCare also works with tech companies like Oracle to bring in advanced solutions for clinical and office tasks, such as supply chain management. These improvements help create lasting healthcare systems that can spend more on patient care and social health work.
Medical practice leaders, owners, and IT managers thinking about AI tools like phone automation and note-taking support can learn these lessons from AtlantiCare’s work:
By following this guidance, healthcare groups across the United States can use AI technology to improve clinical quality, widen access to care, and address social factors that affect health. AtlantiCare’s results show how focusing on both efficiency and patient-centered care with AI can make a real difference in healthcare today.
The AI agent reduces manual documentation by capturing and drafting clinical notes during patient visits, saving providers 66 minutes daily. This allows providers to spend more time actively listening and interacting with patients, enhancing patient-provider connections and reducing provider burnout.
Patient satisfaction improved, notably because patients reported feeling more heard during appointments. The AI reduces provider distractions from documentation, enabling more focused and empathetic interactions.
Providers saw a 41% reduction in documentation time over two months, leading to increased efficiency in clinical workflows and a better balance between patient care and administrative tasks.
The AI agent is integrated directly into Oracle Health Electronic Health Record (EHR) system, enabling seamless recording, drafting, and summarizing of clinical notes, and synchronizing follow-up recommendations and patient records.
The AI agent proposes follow-up actions like referrals for provider review and automates medical coding by extracting relevant data from patient notes, streamlining clinical and administrative processes.
Oracle Clinical AI Agent can generate notes in multiple languages, improving communication and care quality for non-English speaking patients, thus enhancing inclusivity and patient satisfaction.
Vision 2030 aims to expand access to care, strengthen clinical quality, and tackle social determinants of health such as food insecurity, homelessness, and chronic diseases to holistically improve community health.
By reducing clerical burdens, the AI agent decreases provider stress and burnout risk, allowing providers to focus more on caregiving and personal life, improving overall job satisfaction.
AtlantiCare collaborates with research institutes and technology providers like Oracle to access leading-edge treatments and innovations, ensuring high-quality care close to patients’ homes.
Alongside the Oracle AI Agent, AtlantiCare is implementing Oracle Fusion Cloud Applications to optimize back-office functions such as supply chain, supporting overall organizational efficiency and care delivery.
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