Healthcare AI is used in many ways. It can help analyze medical images, monitor patients, automate office tasks, and make it easier for patients to get care. Experts expect the global healthcare AI market to grow almost to $188 billion by 2030. In the U.S., hospitals use AI to examine X-rays and MRIs quickly. This can help doctors make better decisions and reduce mistakes.
AI also helps with scheduling, billing, and keeping records. This means less manual work and more time for doctors and nurses to care for patients.
But AI uses a lot of patient data from electronic health records (EHRs) and devices. This data must be carefully protected to stop hackers from stealing it. Healthcare has become a common target for cyberattacks. For example, ransomware attacks have gone up by 40% in the past 90 days. Because of this, security and following rules are very important when using AI in healthcare.
There are some risks when using AI in healthcare:
To reduce these risks, many organizations use strong encryption, access controls, and multi-factor authentication. New methods like federated learning let AI learn from data without collecting it all in one place. This helps keep data safer.
Some platforms, like those by Fortanix, provide secured environments that encrypt data, track who accesses it, and follow strict healthcare rules.
Healthcare AI must follow laws like HIPAA. HIPAA protects patient health information (PHI), and breaking its rules can cause big fines and legal problems.
To stay compliant, AI tools need to:
A report from Gil Vidals, CEO of HIPAA Vault, shows AI tools helped reduce incident response times by 70% in healthcare settings by automatically detecting threats. AI assistants can guide staff in real time, lowering risks of mistakes and audits.
Besides security, ethical issues matter too. Patients and doctors want to understand how AI makes decisions. If AI is unclear, it can make people unsure about using it.
Surveys say more than 60% of healthcare workers worry about AI’s transparency and data safety, slowing down its use. To fix this, explainable AI (XAI) is being developed. It helps show how AI reaches its conclusions so providers can check and trust it.
Ethical rules also involve reducing bias, getting patient permission before using AI, protecting who owns data, and holding people responsible for AI results. HITRUST’s AI Assurance Program helps manage these risks using recognized standards like NIST and ISO.
AI can automate routine work in healthcare where patient data is handled a lot. For example, Simbo AI uses AI for answering phones and helping patients get care while keeping data safe.
Luma Health’s Spark uses AI to handle many tasks like high call volumes and fax processing. At the University of Arkansas for Medical Sciences (UAMS), the AI system automated 95% of calls and saved 98 staff hours in a month. It correctly verified 82% of patients and managed 1,200 appointment cancellations automatically.
DENT Neurologic Institute used Luma Health’s Fax Transform to cut fax times from five minutes to under 10 seconds. That saved 70% in fax workflow time. These AI tools cut errors and limit unnecessary access to protected data. This supports HIPAA rules and lowers admin work.
For medical office managers and IT teams, AI automation can:
Healthcare AI often connects with EHR systems like Epic, Oracle Health, MEDITECH, and athenahealth. AI products like Luma Health’s Spark can work both ways with EHR data in real time.
This deep connection helps keep data safe by only allowing authorized users and apps to access it. It also makes keeping track of data easier for HIPAA compliance. AI can manage routine tasks like appointment scheduling without human help, creating records to prove compliance.
But this setup needs strong rules about data control. When vendors help run AI software, healthcare providers must carefully check their security to avoid added risks. Good contracts, secure coding, and ongoing risk checks are needed.
Healthcare AI rules keep changing. Besides HIPAA, states like California have their own laws like CCPA, and federal efforts like the AI Bill of Rights also affect data use.
At the same time, hackers use new tricks to break in. So healthcare groups need flexible compliance plans that include:
By using AI tools built with security in mind and strong rules, healthcare providers can reduce manual work and protect better. For example, a robot surgery company saw a 70% drop in response times using AI-powered security from HIPAA Vault.
Many healthcare providers in the U.S. depend on outside vendors to build and maintain AI. These vendors help make sure AI meets HIPAA, GDPR, and other rules by using encryption, audits, and staff training.
But outside vendors can add risks like unauthorized data access or unclear data ownership. To manage these, healthcare groups must:
Using third-party vendors helps AI grow in healthcare but needs tight controls so patient privacy and rules are kept.
Healthcare AI will keep changing with new tech and laws. Some trends to watch are:
Healthcare leaders and IT professionals in the U.S. need to prepare for these changes. Teams from clinical, technical, and compliance areas should work together to pick vendors, train staff, and meet new needs.
By focusing on safe AI use and following rules, healthcare providers can use AI’s benefits without risking patient trust or breaking laws. Careful AI tools that automate phones and fax help reduce work and risks. This lets healthcare workers focus on giving good care in a safe and rule-following way.
Luma Health’s new AI technology is named Spark. It utilizes multi-model generative AI to address operational challenges in healthcare, particularly around patient access and efficiency.
Spark focuses on high call volume and manual fax processing, which often lead to delays in patient care and require excessive staffing in call centers.
Spark is deeply integrated with leading EHR systems such as Oracle Health, Epic, and others, ensuring seamless functionality and data flow.
The main products include automated fax processing (Fax Transform) and a patient-facing voice AI concierge (Navigator), which enhance staff efficiency and patient access.
The University of Arkansas for Medical Sciences reported saving 98 staff hours, automating 95% of phone calls, and achieving an 82% patient verification success rate within a month.
Navigator aims to assist patients with various inquiries, offering personalized responses, and support in multiple languages for a better patient experience.
Fax Transform automates the processing of faxes by parsing structured data, enabling staff to verify and create referrals in EHRs with just one click.
DENT Neurologic Institute reported a threefold increase in fax processing speed and a 70% reduction in time spent on fax workflows.
Security is crucial as Spark is built with healthcare privacy in mind, maintaining compliance with various industry standards like HITRUST and ISO certifications.
Luma Health plans to introduce AI-powered enhancements for financial workflows, reporting, and other areas, expanding the capabilities of the Patient Success Platform in early 2025.