The mental health field in the U.S. is changing because of new digital tools. Therapists, social workers, and other helpers use things like teletherapy and mobile health apps every day. These tools let patients get care more easily, track their symptoms remotely, and follow personal treatment plans.
A study by Mwogosi, A., from the University of Dodoma, looked at 14 studies from 2010 to 2024. It found that teletherapy and mobile apps are widely used by health workers and help improve mental health results. These tools can remove problems like hard travel and scheduling issues. This is very helpful in big areas of the U.S. where people live far apart or lack access to care.
Still, there are problems. Many health workers need better digital skills. Privacy of data and lack of good infrastructure also cause trouble. These problems are worse in places with fewer resources but also exist in some U.S. areas. Whether digital tools work well depends a lot on whether clinicians want to use them and if they get good training.
How clinicians feel about digital tools affects if they will use them well. If they think these tools are helpful, easy, and reliable, they are more likely to try them. If they do not trust the technology, they might avoid or reject it.
According to Mwogosi’s review, health professionals with positive views of digital tools are more likely to include them in their work. Those who felt these tools gave them more control or helped patients felt more motivated to use them regularly.
In U.S. mental health care, workers are often stressed and busy. Tools that reduce paperwork or clearly help patients can improve attitudes. For instance, teletherapy lets clinicians treat many patients and patients get care at home. When clinicians see benefits like better patient connection or easier note-taking, they tend to like the technology more.
Positive feelings about technology help, but good training is very important. Training helps clinicians learn skills and understand issues like privacy and how to talk with patients online.
Mwogosi’s review showed that training programs help clinicians feel more confident and skilled with digital tools. This helps them use technology as a support for their judgment instead of feeling lost.
For U.S. medical offices, training usually includes:
Medical leaders and IT managers should focus on these parts to help staff trust and use digital tools well.
New technologies like artificial intelligence (AI) and automation are changing healthcare, especially mental health care. These tools help make work easier and improve patient care.
One example is the SMILE platform. It is an AI system that helps mental health care decisions and supports people with neurodivergence. Developed by Antonio Pesqueira, Maria Jose Sousa, and others, SMILE uses AI to protect data privacy while offering therapy modules and learning features all in one system.
The platform was tested through surveys, real studies, and group talks. It showed that mental health workers felt less stressed and needed less help. This means AI tools can reduce the workload on mental health staff.
For U.S. medical offices, using AI like SMILE has benefits:
Using AI needs money and planning, but evidence suggests it can improve both patient care and worker well-being.
Success with digital mental health tools in the U.S. needs good planning. Medical leaders and IT managers should think about these:
Even with clear benefits, there are still problems to solve. Some clinicians and patients have low digital skills which make using these tools hard. Poor infrastructure, especially in rural or poor parts of the U.S., causes more issues.
Privacy is another concern because mental health data is very private. U.S. healthcare rules require high standards. AI systems must balance smart features with ethical care for patient data.
Fixing these problems needs ongoing work from healthcare groups, tech suppliers, and policy makers. Teaching and communication can help clinicians feel more open to new digital systems. Training helps them build skills and face challenges with confidence.
Because the U.S. healthcare system is very diverse, one plan does not fit all. Solutions should be customized depending on how big the practice is, who the patients are, and what technology is available.
The need for mental health services in the U.S. is growing. More people feel okay about asking for help and are looking for treatment. Digital tools make care easier to get, especially for people who live far away or have trouble moving or accessing services.
Teletherapy lets patients in remote or underserved areas see licensed clinicians without traveling. Mobile health apps help patients watch symptoms and manage care outside the clinic. These tools provide important ongoing care and quick responses.
Using these tools also helps clinicians handle their workload and give care at the right times. Having positive attitudes and good training helps clinicians use digital tools well and improve care quality.
Medical practices in the U.S. can speed up use of digital mental health tools by focusing on encouraging good attitudes and giving structured training. Adding AI and automation helps with both quality of care and the health of the workforce. Clinicians skilled in digital tools are better able to meet the growing mental health needs and make care more easy to get, effective, and efficient.
The scoping review aims to explore how allied health professionals (AHPs) utilize digital technologies in public mental health interventions, assessing their effectiveness in improving mental health outcomes and access to care.
The review followed the Joanna Briggs Institute methodology and PRISMA-ScR guidelines, conducting a systematic search across four databases for studies published from 2010 to 2024.
Fourteen studies were included, encompassing qualitative, quantitative, and mixed-methods designs focusing on AHPs in public mental health contexts.
Teletherapy and mobile health (mHealth) apps were prominently adopted, offering flexible, remote, and scalable interventions for enhancing access and symptom management.
The flexibility provided by digital tools allows for adaptable scheduling and tailored interventions, improving accessibility and supporting client autonomy.
Positive attitudes towards technology and structured training programs were identified as critical facilitators for the integration of digital tools by allied health professionals.
Barriers included digital literacy gaps among clinicians and clients, data privacy concerns, and infrastructure limitations, especially in low-resource settings.
This research is the first to systematically map the use of digital technologies in AHP-led public mental health interventions, highlighting underutilized opportunities and contextual barriers.
The study underscores a significant research gap in the integration of digital mental health tools, particularly in low- and middle-income countries, calling for more inclusive evaluations.
Key terms include digital mental health, allied health professionals, digital mental health interventions, public mental health, and teletherapy.