The Health Insurance Portability and Accountability Act (HIPAA) sets national rules to protect sensitive patient health information, called Protected Health Information (PHI). Healthcare providers and AI platforms in the U.S. must create systems that follow HIPAA rules to stop data breaches and unauthorized access.
A HIPAA-ready infrastructure includes:
Edenlab, a healthcare IT provider, has built systems that follow HIPAA and GDPR rules inside ISO 27001-certified environments. Their method uses SMART on FHIR v2, a security standard that combines OAuth 2.0 authentication with detailed access control. This allows safe connection with third-party apps and meets ONC Health IT Certification standards.
Healthcare data is stored in many systems like Electronic Health Records (EHRs), billing, labs, and imaging centers. Moving this data safely and quickly needs following new interoperability rules and data standards.
HL7 FHIR (Fast Healthcare Interoperability Resources) is the current standard for sharing health data. It uses web-friendly APIs and formats like JSON and XML so systems can talk to each other almost in real time.
Using FHIR helps healthcare groups to:
CapMinds, a company in HL7 FHIR solutions, says hospitals using their FHIR API services exchange data 40% faster between EHRs, labs, and billing. They also reach 99% message accuracy, cutting down duplicate entries and improving workflows.
Several rules in the U.S. require healthcare AI platforms and organizations to share data securely, smoothly, and in a standard way:
Following these mandates helps healthcare organizations lower regulatory risks, avoid fines, and improve patient care.
Artificial Intelligence is helping healthcare by automating many front-office, admin, and clinical tasks that usually slow down staff and care delivery.
For example, Salesforce’s Agentforce for Health is an AI tool that helps with routine work like benefits checks, eligibility, appointment scheduling, disease monitoring, and clinical trial recruitment. This AI can save healthcare workers up to 10 hours a week. Also, 61% of staff said their job satisfaction improved after adding AI.
These AI tools improve patient access by making sure:
Rush University System for Health uses AI-powered agents to help patients find providers anytime, so staff can focus on complicated needs. Transcend says AI automation helps deliver care up to 30% faster by cutting out manual work.
For administrators and IT managers, AI means fewer delays, better compliance by keeping accurate records, and improved patient services.
To build a healthcare AI system that follows regulations, organizations should focus on several key points:
HL7 standards, especially FHIR, are key for making healthcare AI platforms work together by allowing smooth, secure, and fast data exchange. SMART on FHIR technology makes sure third-party apps can safely get patient data and follow HIPAA rules using OAuth 2.0 and OpenID Connect login methods.
This setup provides:
CapMinds’ experience shows that using FHIR server solutions in big healthcare networks can reduce data exchange delays by up to 40% and keep message accuracy at 99%. This lowers compliance risks and makes operations more reliable.
Medical practice administrators, owners, and IT managers in the U.S. should focus on these points to meet compliance and privacy goals in AI healthcare:
By taking these steps, healthcare groups can improve patient care while protecting sensitive data and meeting federal rules.
Agentforce for Health is a library of pre-built AI agent skills designed to augment healthcare teams by automating administrative tasks such as benefits verification, disease surveillance, and clinical trial recruitment, ultimately boosting operational capacity and improving patient outcomes.
Agentforce automates eligibility checks, provider search and scheduling, benefits verification, disease surveillance, clinical trial participant matching, site selection, adverse event triage, and customer service inquiries, streamlining workflows for care teams, payers, public health organizations, and life sciences.
Agentforce assists in matching patients to in-network providers based on preferences and location, schedules appointments directly with integrated systems like athenahealth, provides care coordinators with patient summaries, runs real-time eligibility checks with payers, and verifies pharmacy or DME benefits to reduce treatment delays.
Agentforce helps monitor disease spread with near-real-time data integration from inspections and immunization registries, automates case classification and reporting, aids epidemiologists in tracing outbreaks efficiently, and assists home health agencies in cost estimation and note transcription.
Agentforce speeds identification of eligible clinical trial participants by analyzing structured and unstructured data, assists in clinical trial site selection with feasibility questionnaires and scoring, automates adverse event triage for timely reporting, and flags manufacturing nonconformances to maintain quality.
According to Salesforce research, healthcare staff currently work late weekly due to administrative tasks. Agentforce can save up to 10 hours per week and is believed by 61% of healthcare teams to improve job satisfaction by reducing manual burdens while enhancing operational efficiency.
Agentforce integrates with Salesforce Health Cloud and Life Sciences Cloud, utilizing purpose-built clinical and provider data models, workflows, APIs, and MuleSoft connectors. It leverages a HIPAA-ready platform combined with Data Cloud and the Atlas Reasoning Engine for real-time data reasoning and action.
Agentforce operates on a HIPAA-ready Salesforce platform designed with trust and compliance at its core. It meets CMS Interoperability mandates and ensures secure, compliant real-time data exchanges among providers, payers, and patients.
Agentforce integrates with EMRs like athenahealth, benefits verification providers such as Infinitus.ai, payer platforms like Availity, and ComplianceQuest for quality and safety, enabling real-time data retrieval, eligibility verification, prior authorization decisions, and adverse event processing.
Features like integrated benefits verification, appointment scheduling, provider matching, disease surveillance enhancements, home health skills, and HCP engagement are planned for availability through 2025, expanding AI-driven automation in healthcare services and trials for broader real-time operational support.