Infinitus’ AI agents show how AI technology can grow in healthcare settings. So far, these AI agents have handled over 100 million minutes of conversations and finished more than 6 million calls. These calls help more than 125,000 healthcare providers, showing how widely AI phone automation is being used.
This large amount means AI agents can manage many routine communications in areas like specialty pharmacies, payors, health systems, and labs. Scalability matters because call volumes often change due to patient needs, rules, or emergencies. AI systems like Infinitus’ can quickly handle more calls without the usual limits of staffing or schedules.
For administrators and IT managers, this means the system can grow with their practice without needing to hire more people at the same rate. For example, health systems serving thousands of patients daily can use AI agents to handle appointment reminders, benefits checks, and medication calls. This saves time and lowers costs.
Scaling AI also helps reduce employee workload. Sini Abraham, Senior VP at Mercalis, says their clients could support 50% more patients without adding staff because Infinitus AI freed up tens of thousands of staff hours every week. Staff could then focus on tasks that need human attention and better patient care.
Introducing new technology fast is often hard in healthcare because of rules, old systems, and busy clinics. Yet, Infinitus’ AI agents can be set up and running in less than 30 days, which is faster than many healthcare technology solutions.
This quick setup helps medical practice leaders fix problems faster. Improvements in call handling, data accuracy, and productivity can start soon after installation. This helps manage more patients or staff shortages well.
Fast deployment is also important during busy times like flu season or health emergencies. Practices can quickly start automated calls for reminders, follow-ups, or insurance checks without hurting daily work.
Meghan Speidel, COO of Zing Health, says Infinitus AI agents play a key role in their patient onboarding. The AI lets staff focus on patients who need urgent care while giving personalized attention from the start. Using AI quickly supports both efficiency and good patient care.
AI agents make work more efficient by automating tasks like scheduling, medication calls, benefits checks, and follow-ups. Jeff Buck, VP at Cencora, says AI calls finish about 30% faster than calls by humans. The quality does not drop; in fact, Infinitus AI calls have about 10% better communication because there are fewer mistakes.
Good data accuracy is very important in healthcare administration. Wrong or missing info can cause billing problems, claim denials, or unhappy patients. Infinitus AI agents reach about 10% higher data accuracy than humans, which helps make better decisions and reduces costly errors.
Another benefit is that AI agents can be added into current clinical workflows. For example, using platforms like Salesforce, health groups can automate benefits verification for pharmacies inside daily work. Gordon Friesen from Salesforce explains that Infinitus lets users send many or single requests easily. This cuts wait times, lowers admin work, and makes communication smoother between providers, payors, and patients.
These changes can also improve finances. Healthcare groups using Infinitus AI get about 50% return on investment because the AI saves labor, cuts mistakes, and speeds up calls. For healthcare businesses watching costs, these improvements help keep or grow services without large price increases.
AI agents work best in healthcare when they can talk naturally and fit smoothly with electronic health records, scheduling, or workflows. Infinitus uses natural language processing (NLP) to have conversations that sound like real people and answer many patient questions correctly.
Nathan Miller, VP at Neovance, says NLP is important because it changes conversations into structured data that goes right into healthcare systems. This cuts down on manual data entry and reduces mistakes from typing errors.
AI agents take away boring and repetitive tasks from staff. This lets humans focus on harder work, like clinical decisions and patient counseling, which improves care coordination.
For administrators and IT managers, AI workflow automation means fewer missed calls, less backlog, and happier patients because communication is timely. AI agents can sort calls, sending complex ones to staff and handling routine ones themselves.
Also, automated benefits checks reduce delays in patient care caused by insurance questions. This helps avoid treatment interruptions and ensures billing happens on time, improving overall work flow.
More big healthcare organizations and drug companies are using AI agents for front-office work and call management. Infinitus supports 44% of Fortune 50 companies, showing how many trust this technology.
Healthcare leaders also share positive feedback. Meghan Speidel from Zing Health says AI helps create personalized care right at the first patient contact. Aashima Gupta from Google Cloud adds that AI agents improve quick responses, lower costs, and better patient results.
AI agents can make calls faster and more accurately than human workers. Jeff Buck notes calls finish 30% faster with 10% better quality. This helps lower patient wait times and improve satisfaction.
Using AI agents for front-office automation helps medical practices and healthcare groups manage workload, control costs, and improve patient communication in today’s healthcare system.
AI agents for phone automation in healthcare, like those by Infinitus, offer ways to scale quickly and start working fast. These systems improve communication quality, data accuracy, and staff productivity. They help healthcare providers in the U.S. handle more patients well. For practice administrators, owners, and IT managers, using AI agents is a useful method to improve daily work and support steady healthcare delivery.
Healthcare AI agents can handle both clinical and administrative calls to patients, payors, and providers, automating routine communications while strengthening relationships and improving patient outcomes.
AI agents automate or augment team tasks, enabling staff to focus on higher-impact activities. This boosts productivity by freeing staff from repetitive duties, allowing more time for patient engagement and complex administrative functions.
Infinitus AI agents have automated over 100 million minutes of conversations, completed more than 6 million calls supporting over 125,000 providers, demonstrating infinite scalability and extensive real-world application.
Key benefits include approximately 50% ROI, 10% increased data accuracy, faster call handling (around 30% quicker), improved communication quality, and enhanced patient engagement and outcomes.
Infinitus AI solutions support a variety of healthcare sectors, including pharmaceutical companies, specialty pharmacies, payors, health systems, ambulatory surgery centers, and labs and diagnostics.
By automating routine interactions, AI agents create more time for personalized patient and provider engagement, thus improving care quality and satisfaction.
Healthcare executives report significant improvements in efficiency, personalized engagement, cost reduction, and rapid deployment, which collectively enhance overall care quality and operational productivity.
Infinitus AI agents can be deployed in less than 30 days, an unusually fast turnaround in the healthcare sector, allowing rapid realization of benefits.
Infinitus uses advanced natural language processing to navigate calls intuitively and convert conversations into accurate data that integrates seamlessly into healthcare systems.
AI-driven conversations reduce miscommunications and typographical errors, resulting in about 10% higher data quality compared to human interactions, which supports better clinical and administrative decisions.
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