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The transformative role of conversational AI in reducing healthcare call center volume and improving patient wait times through automation
Conversational AI means computer systems made with tools like Natural Language Processing (NLP), Machine Learning (ML), and Large Language Models (LLM). These systems can talk with people in a way that feels like human conversation. They work on voice calls, chat, SMS, and email. Unlike old chatbots, conversational AI understands the context, remembers past talks, […]...
06 Feb 2026