Healthcare systems across the United States are always trying to improve patient access while managing costs and resources. Medical practice administrators, owners, and IT managers face the challenge of expanding capacity to handle more patients without adding more staff or buildings. Artificial intelligence (AI) and virtual health tools have become ways to meet these challenges. This article looks at how healthcare groups, such as Orlando Health working with Andor Health’s ThinkAndor® platform, have used AI virtual health tools to increase capacity without extra resources.
Healthcare providers often have to give good care while dealing with more patients, fewer workers, and less money. This is especially true in emergency rooms, specialty care, and primary care clinics. Normally, to handle more patients, healthcare systems hire more staff, stay open longer, or build new places. But these actions cost a lot and take time.
AI virtual health systems help by automating and speeding up tasks like front-office work and clinical processes. They also fix problems caused by different technology systems not working well together. Orlando Health is an example of this. It is a large non-profit healthcare system serving more than three million people in Florida, Puerto Rico, and Alabama with over 105 medical specialties.
Orlando Health uses Andor Health’s ThinkAndor® platform, which brings many AI tools into one system. This system connects different technologies and data, improving communication across clinical areas.
One major improvement at Orlando Health is in the emergency department (ED). By using ThinkAndor® Virtual Rounding—an AI virtual triage tool—Orlando Health cut the number of patients leaving the ED without seeing a doctor by 17%. This means more patients get checked quickly, helping patient care and hospital flow without hiring more workers.
The Virtual Rounding tool lets doctors check patients and sort them by urgency through virtual methods. This helps manage patient flow better and stop crowding in the ED. Using AI speeds care and makes the current staff work more efficiently.
Many healthcare systems have problems with slow patient access and poor communication. Patients may wait too long because of scheduling delays, confusing referrals, or lack of good communication between providers.
To fix this, Orlando Health uses ThinkAndor®’s Digital Front Door AI tools, which work with systems like Epic MyChart. These AI tools handle simple front-office jobs such as scheduling appointments, registering patients, and answering questions. By using AI for these tasks, front desk workers have less work and patients have a better experience.
Virtual access through the Digital Front Door allows patients to contact care providers without phone calls or visits. This cuts wait times and helps healthcare workers focus on more important work by automating routine tasks.
AI helps automate many clinical and administrative tasks. ThinkAndor® offers more than virtual triage and front-office help; it also includes AI tools for team collaboration, patient monitoring, managing care transitions, and virtual hospital services.
These AI tools make operations smoother, cut extra work and paperwork, and let staff spend more time with patients. Less time on routine work means more focus on patient care.
Using AI virtual health tools also helps improve patient care results. Orlando Health’s use of ThinkAndor® has led to better team cooperation and more coordinated care. The system brings different specialties and care teams closer together.
Orlando Health’s specialty centers, which include medical care, teaching, and research, benefit from this. They offer advanced treatments like those for breast cancer, brain injury, and melanoma. Coordinating many specialists is easier with AI tools working in real time.
The AI system also supports Orlando Health’s community work. The organization gave more than $1.7 billion in charity care and community programs. Virtual health tools help reach people, especially in rural or poor areas in Florida, Puerto Rico, and Alabama.
One big problem in many healthcare systems is that different departments use different software that does not work well together. This causes delays and extra work.
Andor Health’s ThinkAndor® platform solves this by bringing many systems into one AI-powered framework. At Orlando Health, this improved team work and information sharing. CIO Novlet Mattis said that uniting systems on one platform increases capacity and care ability.
This one system makes it easier to organize patient care from admission to discharge and follow-up. It removes repeated work and delays from disconnected systems. For IT managers, it is easier to manage and maintain. For administrators, it gives better views of how resources are used.
Orlando Health has over 105 physician specialties and many primary care providers. Managing this many doctors means balancing general and special care needs.
AI helps manage patients and communication between primary and specialty care. The Digital Front Door and collaboration tools make referrals and scheduling faster. Patients get the right care without waiting too long.
For administrators, this means easier patient handoffs and less paperwork. AI also helps with managing chronic diseases, scheduling preventive care, and setting specialty appointments in one system.
Healthcare groups in the U.S. have to handle growing patient numbers, including older adults and people with ongoing health problems. AI virtual health solutions offer a way to do this without adding many staff or costs.
Orlando Health shows how adding AI tools in virtual and real care settings can increase capacity. Virtual triage, remote monitoring, AI scheduling, and team collaboration create a more responsive and efficient system.
This strategy helps Orlando Health manage more than 20,000 births each year, run one of the largest neonatal intensive care units, and support medical training programs with over 350 residents—all without greatly increasing physical or human resources.
Using AI successfully needs more than technology. It requires leaders who support change. Novlet Mattis, Chief Information Officer at Orlando Health, said that AI is not just adding new tools but bringing systems together to improve care.
For administrators and IT managers, having leadership support helps with choosing where to invest in AI, getting staff to use it, and providing training.
Healthcare administrators and IT workers across the U.S. should think about AI virtual health solutions to improve capacity and patient access. Orlando Health’s example shows that full AI systems can reduce the number of patients leaving without care and keep or improve care quality.
Before buying AI tools, providers should look at current workflow problems, system capacity like electronic health records, and if clinical teams are ready to change. Using AI automation can improve operations without needing more resources.
Healthcare systems in the United States can increase capacity and improve patient experience by adding AI virtual health solutions to clinical and office workflows. Orlando Health’s work with Andor Health’s ThinkAndor® platform shows how one AI system can reduce emergency room crowding, simplify patient access, improve teamwork among clinicians, and help coordinate specialty care—all without hiring more staff or building more places.
For medical practice administrators, owners, and IT managers, using AI automation and virtual health tools is a practical way to meet growing patient needs with limited resources. Technology like this can help make healthcare more efficient, accessible, and organized across the country.
Orlando Health offers over 105 specialties with specialist physicians addressing complex and specific conditions, while their network of primary care physicians manages general health, preventive care, and chronic disease management across Florida, Puerto Rico, and Alabama.
Orlando Health employs ThinkAndor®, which integrates multiple systems into one unified AI-powered platform, streamlining virtual health services, enhancing patient-provider interactions, and eliminating fragmented technology use for consistent experiences.
Using ThinkAndor® Virtual Rounding for virtual triage in the ED, Orlando Health reduced ‘left without being seen’ cases by 17%, improving patient flow and reducing crowding.
Andor Health provides AI agents in Digital Front Door, Virtual Hospital, Patient Monitoring, Care Team Collaboration, and Transitions in Care, enabling real-time care team collaboration, operational efficiency, and improved patient outcomes.
ThinkAndor® unifies multiple healthcare systems into a single platform, enhancing collaborative workflows and information sharing, which leads to cohesive, efficient clinical decision-making and care coordination.
Digital Front Door AI agents streamline patient access by integrating existing platforms like Epic MyChart, providing consistent virtual interactions, thus increasing efficiency and patient satisfaction across multiple settings.
By leveraging AI agents and integrating technologies, Orlando Health increased capacity without adding resources, allowing more patients to be served effectively through virtual means.
Orlando Health pioneers therapies like end-stage breast cancer treatment, biomarker identification for traumatic brain injury, and exploratory advanced melanoma therapies through its specialty institutes blending clinical care, education, and research.
Andor Health’s AI enables scalable virtual care and collaboration, supporting Orlando Health’s $1.7 billion community impact through charity care and community programs by improving service delivery.
Chief Information Officer Novlet Mattis emphasizes AI unifying multiple systems to extend healthcare capabilities and foster greater clinician collaboration for improved patient outcomes.
Simbo is using AI agents to automate all phone related workflows. Connect now to know more.
Schedule AI Agents Demo Now© Since 2019, Simbo AI.
