Government agencies face different challenges than private companies. These include strict rules, limited budgets, old IT systems, and the need to serve many people with different healthcare and social needs. Generative AI helps by automating routine tasks, improving decisions, and making it easier for people to interact with services.
Amazon Web Services (AWS) supports over 11,000 government customers in the U.S. by providing safe AI tools. For example, AWS offers generative AI models like Amazon Nova, Titan, Anthropic’s Claude, and Meta’s Llama through Amazon Bedrock. These are used in AWS GovCloud, which meets strict security standards like FedRAMP High and DoD CC SRG IL5. This allows health agencies to handle sensitive data while following privacy laws like HIPAA.
Many leaders want to use AI. Research shows 89% of public sector managers think generative AI is very important. For example, in Norway, municipalities cut contract processing times by 50 to 70% using AI tools built with AWS.
Healthcare relies on administrative tasks like scheduling appointments, answering patient questions, handling insurance claims, and communicating with providers. Problems in these areas can delay care and add more work.
Salesforce and Leidos worked together to create a digital front door for a U.S. government agency. This made it easier for patients to find and use healthcare services. It shows how AI and cloud tech can reduce manual work while improving patient services.
IBM talks about healthcare changes with AI. For instance, University Hospitals Coventry and Warwickshire NHS Trust used IBM’s watsonx.ai to serve 700 more patients each week. IBM’s AI also helps automate claims, make patient and provider experiences better, and supports data management and security.
In the U.S., companies like Humana use conversational AI to cut down on phone calls before appointments. This type of AI helps patients and providers talk more efficiently by shortening calls and wait times. This improves patient satisfaction and lowers the administrative load for medical offices.
Big investments are driving AI use. RSM US LLP announced a $1 billion plan over three years to develop agentic AI platforms. Agentic AI means systems that work with people to do complex tasks. RSM wants to use this AI in assurance, tax, consulting, and public sector healthcare workflows.
RSM worked with the City of Kelowna in Canada to find over 100 ways to use AI in city services. They built an AI assistant for building permits that made services more efficient. This example is useful for U.S. healthcare administrators trying to improve government and community health services.
RSM also partners with Microsoft and other tech companies. Microsoft’s Azure AI and Microsoft 365 Copilot help connect AI tools with current IT systems to improve data handling, compliance, and automation.
AWS supports public sector innovation with the Partner Transformation Program (PTP), which helps partners create AI solutions for government needs. The PTP generative AI tools helped partners cut contract processing times in cities, showing how AI training and marketplaces help spread AI use.
One important AI use for healthcare is front-office phone automation. Simbo AI provides AI phones services that lower the work needed in medical offices.
Usually, front-office workers spend a lot of time answering calls about appointments, patient questions, and insurance. Simbo AI’s conversational AI can take over these calls, managing common questions, scheduling, and routing calls without needing a person.
The benefits include:
This matches other public sector trends where AI helps better use resources and improve services, as seen in AWS and IBM programs.
Generative AI helps automate hard tasks that once needed much manual work. It can create text, give answers based on the situation, and summarize content. This changes how government health agencies, city offices, and public safety groups work.
For example, Mark43, a public safety tech company, used Amazon Bedrock’s generative AI to cut admin time for police officers. Officers get quick answers and automatic case report summaries. Similar AI can help in healthcare by automating insurance claim reviews, document handling, and compliance checks.
AI assistants like Amazon Q Business are used by federal agencies to provide smart answers while following strict security and data rules. These assistants work with set roles and keep sensitive data safe, helping many agency tasks.
Automation with generative AI has sped up government work. Tasks that took weeks or months, like checking benefit applications or doing audits, now take hours or seconds. For healthcare, this means faster patient approvals, insurance handling, and resource use.
Healthcare providers in the U.S. must follow laws like HIPAA to protect patient data. Government agencies also follow cloud security rules like FedRAMP and DoD CC SRG.
AWS’s Digital Sovereignty Competency helps public sector groups find AI partners that follow rules and keep data in required locations. Deloitte helped Ireland’s tax agency with GDPR-compliant controls, showing how AI can work with compliance needs.
Programs like AWS Global Security & Compliance Acceleration (GSCA) provide free help to public sector groups. GSCA helps meet standards like ISO 27001, NIS2, and DORA, which U.S. healthcare is also watching because of global rules.
These compliance AI solutions give healthcare leaders confidence that AI will keep patient data safe and meet laws while helping work get done faster.
Generative AI is growing fast in the public sector thanks to co-selling. This means providers like AWS work with partners to sell together. Data shows co-selling raises partner revenue by 51%, improves deal closing by 65%, and makes deals larger in 54% of cases.
Co-selling helps connect AI companies with healthcare leaders who need technology solutions. Small and minority-owned businesses also benefit from programs like AWS Think Big for Small Business (TBSB), which helps them get contracts and technical support.
Healthcare administrators should think about working with AWS-qualified partners and using AWS Marketplace to roll out AI services faster.
The future of public healthcare in the U.S. will likely include more AI tools that combine automation with better patient care. Automating front-office jobs, simplifying compliance, and improving communication will let healthcare providers focus more on clinical care.
Generative AI will help with predicting health trends, personalized patient support, and managing staff. Secure hybrid cloud platforms from IBM and AWS will back these efforts.
Medical leaders who learn about and invest in generative AI, including voice automation from companies like Simbo AI, will be better able to handle growing demand and regulations while giving better care.
Healthcare administrators and IT managers in the U.S. can benefit by using generative AI tools and ideas. This can lead to better efficiency, cost savings, and new ways to improve healthcare workflows. With ongoing investments from firms like RSM and new tech partnerships, AI use will keep growing, helping government agencies serve their communities better.
AWS has been a leader in public sector digital transformation for over 15 years, supporting Government, Healthcare, Education, Nonprofit, and Aerospace sectors by helping modernize infrastructure and services, driving efficiency and innovation.
The program offers specialized categories such as Citizen Services, Defense and National Security, and Public Safety to help government customers find AWS Partners with deep domain expertise, ensuring compliance, security, and tailored solutions for unique public sector challenges.
Generative AI modules in PTP prepare partners to develop solutions using AWS’s AI services such as Amazon Nova and Bedrock, enabling faster innovation in public sector workflows, like reducing contract processing times for municipalities by up to 70%.
TBSB provides small and minority-owned businesses with resources, funding opportunities, workshops, and a dedicated AWS Marketplace page, empowering them to innovate and win public sector contracts, exemplified by a US small business modernizing citizen services globally.
Co-selling increases partner revenue growth by 51%, improves close rates by 65%, and leads to larger deals (54%). AWS also expanded SaaS co-sell benefits to ISV Accelerate Partners, fostering faster deal closures and multi-partner collaborations.
BOX supports partners with matchmaking events, funding, and collaborative opportunities to develop integrated solutions for line of business buyers, including public sector-specific digital front door initiatives improving healthcare access through partner collaborations like Salesforce and Leidos.
AWS has committed $50 million through the Generative AI Impact Initiative, validating competencies, offering infrastructure, tools, security solutions, and go-to-market support to accelerate partner-driven public sector AI innovations.
With projected sovereign cloud market growth to $250 billion by 2027, data protection and compliance are paramount. AWS Digital Sovereignty Competency helps customers find qualified partners for sovereignty-compliant solutions and provides targeted go-to-market support.
GSCA assists organizations in meeting regulatory and security standards at no cost, including European sovereign cloud compliances by integrating expertise and solutions in the AWS Marketplace to meet frameworks like GDPR, ISO, and NIS2.
This framework offers tailored enablement and milestone-based progression with AWS expert guidance, resulting in nearly doubling partners’ public sector pipelines, as demonstrated by partners achieving AWS Competencies and marketplace-ready solutions rapidly.
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