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Integrating AI Contact Centers with Electronic Health Records for Personalized, Compliant, and Secure Patient Interactions
In the past, healthcare contact centers mostly took inbound phone calls. They mainly helped with scheduling appointments and answering simple questions. But now, patients want more. Like in retail and finance, they expect to reach their healthcare provider anytime through different ways. This can include calls, texts, emails, chats, or social media. A 2025 Experian […]...
26 Jan 2026