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Preparing healthcare workforce for integrating generative AI voice agents by developing specialized training, oversight roles, and maintaining human clinical judgment
Generative AI voice agents are very different from older chatbots. Instead of using fixed scripts, they respond in real time with natural language, adjusting to each patient’s needs. These agents can use information from electronic health records (EHRs), remember past talks, and complete tasks like checking symptoms, tracking medications, setting appointments, and handling billing questions. […]...
19 Jan 2026