Manual phone calls have long been important in healthcare administration. Providers must check insurance benefits, verify patient coverage, process prior authorizations, and clear up billing issues by talking with payors or patients. However, this way has many problems:
These problems show why better ways are needed to handle admin phone calls. Busy medical offices want to improve staff work and patient satisfaction.
Infinitus Systems created AI made to automate healthcare phone calls. It is the first AI tool built to manage the complex calls between payors, patients, and providers. Fast Company named Infinitus one of the World’s Most Innovative Companies for 2025. Their AI fixes common problems with old phone systems and IVRs.
The system handles over 100 million minutes of healthcare calls. It supports hundreds of thousands of patients and providers after six years. This shows AI is being accepted and works in healthcare admin work.
AI phone agents make tasks faster by automating calls like insurance checks, prior authorizations, and claim status questions. Benefits include:
Administrative tasks take a lot of staff time, limiting work with patients. AI takes over routine phone tasks so staff can focus on more important work like patient care and clinical decisions.
For patients, shorter waits and quick answers lead to better involvement, higher satisfaction, and fewer missed care chances. They do not have to stay on long phone waits or use confusing menus.
For medical practice leaders and IT managers, AI like Infinitus can lower costs, improve staff work, and let more patients get care. This is very important when budgets are tight.
Using AI to automate healthcare phone calls is part of a bigger move to automate workflows in healthcare admin. AI tools take care of repetitive communication tasks, saving staff time and improving accuracy.
Key Points for Workflow Automation Include:
Ankit Jain, co-founder of Infinitus, says their AI aims to change healthcare from reactive to proactive. Now, people call only when problems happen, often delayed by slow processes. AI helps communication happen sooner by:
This proactive way helps patients get care faster, promotes better health, and lowers staff and patient stress.
Medical practice leaders in the U.S. can benefit from AI phone automation tools. When choosing AI like Infinitus, they should think about:
Using AI platforms to automate manual healthcare phone calls fixes many long-standing problems in U.S. healthcare admin. By cutting hold times, making benefit checks easier, and speeding prior authorizations, AI tools like Infinitus improve staff work and patient access to care.
Admin tasks cost billions every year. These AI solutions help medical offices work better, reduce admin burdens, and move healthcare toward more timely patient management. As AI joins more healthcare IT systems, communication will get smoother, and patients and providers will have better experiences across the United States.
Infinitus Systems is a company providing the first AI platform specifically built to automate manual healthcare phone calls, recognized as one of Fast Company’s World’s Most Innovative Companies of 2025. It uses AI to streamline communication between patients, providers, and payors, enhancing healthcare accessibility and efficiency.
Infinitus AI agents bypass traditional Interactive Voice Response (IVR) systems, reducing hold times and call complexity by automating phone calls and allowing healthcare staff to handle administrative tasks efficiently, leading to time savings and scalability.
According to CAQH, the U.S. healthcare industry spends at least $82.7 billion annually on administrative tasks, including manual phone calls for data exchange between payors, providers, and patients, highlighting the need for automation like AI agents.
FastTrack is an enterprise-ready AI copilot introduced by Infinitus in 2024 that assists healthcare staff such as reimbursement specialists by bypassing tedious IVR systems and reducing hold times, enabling call centers to save time and serve more patients efficiently.
Infinitus AI agents can manage intricate calls, such as determining if a copay accumulator or maximizer applies to a patient’s health plan or therapy. This impacts out-of-pocket costs significantly and addresses insurance plan complexities affecting about half of commercial insurance holders.
Infinitus partnered with Salesforce to integrate AI agents into Salesforce Life Sciences Cloud for insurance benefit verification and prior authorizations, and developed a SMART on FHIR app to launch AI products directly from popular EHR systems, boosting workflow and accuracy.
By automating administrative phone calls and improving communication efficiency, AI agents facilitate timely access to care and information exchange, helping shift healthcare from reactive responses to proactive patient management and care coordination.
Over six years, Infinitus has processed more than 100 million minutes of phone calls, supporting hundreds of thousands of patients and providers, illustrating significant adoption and impact in healthcare communication automation.
AI agents reduce administrative burdens on healthcare staff by automating time-consuming phone calls and tasks, enabling staff to focus more on patient care while improving patient service through faster information retrieval and reduced waiting times.
Inefficiencies such as manual calls and IVR delays create barriers to care, increase costs, and slow service. AI agents help eliminate these, ensuring critical healthcare information moves seamlessly among patients, providers, and payors, improving overall system effectiveness.
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