AI agents in healthcare are automated systems that use technologies like natural language processing (NLP), machine learning (ML), and robotic process automation (RPA). They can handle clinical and administrative calls without needing humans to watch every step. For example, they can schedule appointments, remind patients about medications, check insurance benefits, and do follow-up calls. Unlike older systems that follow fixed scripts, AI agents understand context, react to patient answers, and talk in ways that seem more natural.
In the U.S., many healthcare places use AI agents, including hospitals, specialty pharmacies, insurance payors, ambulatory surgical centers, and labs. Companies like Infinitus (similar to Simbo AI for front-office phone tasks) have automated over 100 million minutes of healthcare talks. They completed more than 6 million calls and helped over 125,000 providers across the country.
Using AI to make healthcare calls can bring clear benefits. Organizations that use AI agents often see a return on investment (ROI) of about 50%. This means they save or make back half of what they spent on the technology. AI agents can complete calls about 30% faster than humans and the quality of these calls is around 10% better. These gains happen because there are fewer misunderstandings, fewer mistakes in data, and less need to repeat calls.
For medical practice managers, this means less time spent on routine tasks. Staff can then focus more on urgent or complex situations. For example, Mercalis, a healthcare company, increased the number of patients it supports by 50% without hiring more people, since AI agents freed up tens of thousands of staff hours every week.
Doctors and other providers also benefit. AI can quickly verify pharmacy benefits using integrated APIs. This cuts down on administrative hold-ups and helps patients get medications faster. Salesforce’s Pharma Strategy team points out that AI agents working within clinical systems speed up benefits checks and reduce slow manual steps.
Getting patients involved is important for their health. AI agents help by offering support, scheduling, and information 24/7. Being available all the time fixes common problems like long waits or no contact after hours. This quick help makes patients less worried and lets them make better decisions about their care. It also may keep costly emergency visits from happening.
Many patients say that AI healthcare agents seem easy to talk to and human-like. A patient from Aetna said, “You’re very intuitive,” showing they found talking to AI comfortable. Often, patients are surprised by how natural the conversations feel and think AI communication is easier than traditional phone calls.
By letting AI handle regular calls, staff can spend more time giving personal care. The COO of Zing Health said AI helps care teams focus on the members who need the most help, improving health results.
Good workflow is key in healthcare. Adding AI agents to front-office tasks like answering calls makes processes easier by cutting down on paperwork and improving communication.
AI can do more than handle phone calls. It helps automate many administrative and clinical tasks.
The U.S. healthcare system faces many challenges like growing patient numbers, staff shortages, and higher costs. AI agents that handle clinical and administrative calls offer solutions including:
For medical practice managers and owners, putting AI agents into their systems can improve how the practice runs and how patients are engaged. This helps them grow steadily in a busy healthcare market.
As AI continues to develop, its use in healthcare communication will grow. Companies like Simbo AI that focus on front-office automation are helping routine calls become automated. This lets healthcare workers spend more time on patient care. It also benefits patients by giving them consistent, accurate, and quick communication, which is a key part of modern healthcare in the United States.
Healthcare AI agents can handle both clinical and administrative calls to patients, payors, and providers, automating routine communications while strengthening relationships and improving patient outcomes.
AI agents automate or augment team tasks, enabling staff to focus on higher-impact activities. This boosts productivity by freeing staff from repetitive duties, allowing more time for patient engagement and complex administrative functions.
Infinitus AI agents have automated over 100 million minutes of conversations, completed more than 6 million calls supporting over 125,000 providers, demonstrating infinite scalability and extensive real-world application.
Key benefits include approximately 50% ROI, 10% increased data accuracy, faster call handling (around 30% quicker), improved communication quality, and enhanced patient engagement and outcomes.
Infinitus AI solutions support a variety of healthcare sectors, including pharmaceutical companies, specialty pharmacies, payors, health systems, ambulatory surgery centers, and labs and diagnostics.
By automating routine interactions, AI agents create more time for personalized patient and provider engagement, thus improving care quality and satisfaction.
Healthcare executives report significant improvements in efficiency, personalized engagement, cost reduction, and rapid deployment, which collectively enhance overall care quality and operational productivity.
Infinitus AI agents can be deployed in less than 30 days, an unusually fast turnaround in the healthcare sector, allowing rapid realization of benefits.
Infinitus uses advanced natural language processing to navigate calls intuitively and convert conversations into accurate data that integrates seamlessly into healthcare systems.
AI-driven conversations reduce miscommunications and typographical errors, resulting in about 10% higher data quality compared to human interactions, which supports better clinical and administrative decisions.
Simbo is using AI agents to automate all phone related workflows. Connect now to know more.
Schedule AI Agents Demo Now© Since 2019, Simbo AI.
