Healthcare organizations in the United States have ongoing staff shortages. This is especially true for doctors, care managers, and administrative support. Studies show patient demand is increasing. Documentation rules are also getting more complex. These issues create a heavy workload for healthcare teams. Tasks like scheduling appointments, patient intake, handling referrals, prior authorizations, and care coordination take up much of the providers’ time.
Medical practice administrators and IT managers know this can cause burnout. It also cuts down the time available for direct patient care. A system that automates routine and repetitive tasks is needed. This system must keep the quality of care while making healthcare operations easier to manage.
Innovaccer launched “Agents of Care™” to help with this problem. This is a group of AI agents made to automate repetitive healthcare tasks. They can handle complex but routine workflows like scheduling appointments, patient intake, managing referrals, speeding up prior authorizations, closing care gaps, and reviewing HCC coding.
These AI agents work 24/7. They give continuous patient support and communicate in a way that feels natural. They can also speak many languages. This helps meet the needs of diverse patient groups all over the United States.
Abhinav Shashank, Co-founder and CEO of Innovaccer, said, “With Agents of Care™, we’re redefining what AI can do for healthcare – delivering human-like efficiency while allowing care teams to focus on what truly matters: their patients.” These agents help lower the administrative workload on healthcare workers by taking over non-clinical tasks.
The AI agents are efficient because they have access to a full 360° view of patient information. They combine clinical and claims data from more than 80 different electronic health record (EHR) systems used across the country. This large pool of data helps the AI agents perform tasks correctly and reduce mistakes.
For example, the referral management agent can check patient history, insurance details, and clinical notes. This ensures patients get referred to the right specialists without delays. The prior authorization agent speeds up approvals by collecting all needed claims info and sending it quickly to payers.
Since many U.S. healthcare practices use different EHR platforms and have scattered data, this can make care coordination difficult. Innovaccer’s AI agents fix this issue by gathering all important patient data before doing a task.
The AI agents help many healthcare jobs. They support clinicians, care managers, risk coders, patient navigators, and call center workers. All these roles are needed for good healthcare delivery.
Clinicians get fewer interruptions because the AI handles scheduling and patient intake. Care managers get aid in finding and closing care gaps by reminding patients about check-ups or follow-ups. Risk coders get help reviewing complex coding to make billing more accurate and follow rules.
By supporting many roles, the AI reduces pressure on workers. It also keeps workflows smooth and helps healthcare groups run more efficiently.
One important part of healthcare is patient access. Patients need to reach the right provider and get care quickly. Innovaccer’s ‘Agents of Care™’ have a Patient Access Agent that works all day and night. It answers routine questions and manages appointments in many languages. This is helpful in the U.S. where patients speak different languages and have different schedules.
Because it works 24/7, patients get help outside usual office hours. This lowers wait times and improves patient satisfaction. Phone lines are less likely to be busy or unanswered, which is common in many medical offices. Faster scheduling, quick answers to referral or authorization questions, and alerts for missing care all make patient experience better.
Working with patient data safely is very important in healthcare, especially in the U.S. Innovaccer’s AI agents follow strict security rules like HIPAA, HITRUST, SOC 2 Type II, NIST Cybersecurity Framework, and ISO 27001 certification.
These rules make sure patient privacy is protected. They also build trust that the AI tools handle sensitive health information properly. Following such high standards is needed for healthcare groups to meet laws while improving operations.
Using AI to automate workflows is becoming a key way to run healthcare operations. Repetitive manual tasks take up time that could be used to care for patients and improve health results.
Innovaccer’s ‘Agents of Care™’ automate many routine workflows, including:
These AI automations use complete, up-to-date patient data. This reduces errors and makes workflows smoother. It also lowers the amount of admin work and staff burnout. IT managers can adopt these AI tools easily since they work with over 80 different EHR platforms.
Unified AI platforms like Innovaccer’s ‘Agents of Care™’ are important for U.S. medical practice owners and administrators. By automating routine, low-value tasks, these AI tools help health systems handle growing patient numbers and staff shortages.
Right now, Innovaccer helps six of the top 10 health systems in the U.S., including Banner Health and Kaiser Permanente. This shows the technology works in busy healthcare settings.
The platform can also grow beyond providers to help payers, pharmacies, life sciences, and government agencies. This broadens the use of integrated healthcare data and automation across many care sectors.
The ‘Agents of Care™’ suite will be widely available in 2025, with some customers already using it. For U.S. health system leaders and IT managers thinking about AI, this technology offers a way to improve operations and focus more on patient care.
‘Agents of Careᵀᴹ’ is a suite of pre-trained AI Agents launched by Innovaccer designed to automate repetitive, low-value healthcare tasks. They reduce administrative burden, improve patient experience, and free clinicians’ time to focus on patient care by handling complex workflows like scheduling, referrals, authorizations, and patient inquiries 24/7.
The AI Agents streamline workflows such as appointment scheduling, patient intake, referral management, prior authorization, and care gap closure. By automating these tasks, they reduce staff workload, minimize errors, and improve care delivery efficiency while allowing care teams to focus on clinical priorities.
Key features include 24/7 availability, human-like interaction, seamless integration with existing healthcare workflows, support for multiple care team roles, and multilingual patient access. They also operate with a 360° patient view backed by unified clinical and claims data to provide context-aware assistance.
The AI Agents assist clinicians, care managers, risk coders, patient navigators, and call center agents by automating specific workflows and providing routine patient support to reduce administrative pressure.
The Patient Access Agent offers 24/7 multilingual support for routine patient inquiries, improving access and responsiveness outside normal business hours, which enhances patient satisfaction and engagement.
The Agents comply with stringent healthcare security standards including NIST CSF, HIPAA, HITRUST, SOC 2 Type II, and ISO 27001, ensuring that patient information is handled securely and reliably.
Innovaccer’s AI Agents connect with over 80+ EHR systems through a robust data infrastructure, enabling a unified patient profile by activating data from clinical and claims sources for accurate, context-aware AI-driven workflows.
AI Agents reduce the administrative burden on clinicians by automating repetitive tasks, thereby freeing their time for direct patient care. This improves patient experience through faster responses, accurate scheduling, and coordinated care follow-ups.
Unlike fragmented point solutions, ‘Agents of Careᵀᴹ’ provide unified, intelligent orchestration of AI capabilities that integrate deeply into healthcare workflows with human-like efficiency, driving coordinated actions based on comprehensive patient data.
Innovaccer aims to advance health outcomes by activating healthcare data flow, empowering stakeholders with connected experiences and intelligent automation. Their vision is to become the preferred AI partner for healthcare organizations to scale AI capabilities and extend human touch in care delivery.
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