Doctors and nurses in the U.S. healthcare system often have to do a lot of paperwork. A study by Microsoft found that nurses spend over 25% of their shift on documentation and other admin work. This causes high stress, with 65% reporting feeling very stressed. Doctors have to manage many things during a short 15-minute visit, like ordering tests, writing prescriptions, and making referrals.
This busy workload takes time away from patient care. Many doctors reported doing “pajama time,” which means finishing paperwork after work hours. The Permanente Medical Group (TPMG) shows that AI scribes can save tens of thousands of hours by cutting down documentation time a lot.
AI co-pilots by companies like Commure and Microsoft’s Dragon Copilot help doctors by automating notes, coding, and ordering. They listen to conversations between the doctor and patient. Then, they write summaries and put notes into Electronic Health Records (EHRs). This cuts down a lot of manual work.
For example, Commure’s Ambient AI platform can make notes with about 90% no edits needed. Dr. Norman Lamberty, an OB-GYN, cut his charting time by 25% with this system. That helped him have better work-life balance and spend more time with patients.
Dr. Palakurthy, an internal medicine doctor at Dignity Health, saved up to three hours each day and four more on weekends by using Commure AI. This extra time let him talk more with patients and handle prescriptions without losing accuracy.
The Permanente Medical Group used AI scribes over 63 weeks. During this time, 7,260 doctors used AI scribes for over 2.5 million patient visits. They saved about 15,791 hours, which equals roughly 1,794 full workdays of eight hours.
Correct coding and ordering are very important in healthcare. Mistakes or delays can affect billing, patient health, and following rules. AI co-pilots can listen to medical language and change it into standard codes like ICD. This helps billing be more accurate and faster.
Commure’s AI works closely with EHRs to automate not only documentation but also ordering and coding. This reduces errors and lessens manual work, making the doctor’s job easier and notes more reliable.
AI also helps with prior authorizations, checking insurance, and managing denials, which are key parts of revenue cycle management (RCM). A health system in New York City used Commure’s Charge Note Reconciliation engine to fix problems between two billing systems, MEDITECH and Athena. This helped get better payments and lowered the time it took to get paid.
AI co-pilots also help reduce burnout among healthcare workers. Burnout is linked to too much paperwork, inefficient admin work, and less time with patients.
Studies from TPMG show that AI scribes save time and improve doctors’ satisfaction. About 82% of doctors using this tech felt happier with their work and spent less time charting after work. The AI lets doctors pay more attention to patients — 47% of patients noticed their doctors looked at screens less, and 39% said doctors talked to them more during visits.
Nurses also benefit. Microsoft’s Dragon Copilot automates about a quarter of their paperwork. This lowers stress and burnout, letting nurses spend more time caring for patients and feeling confident in their work.
Lower burnout means better staff staying on the job, fewer mistakes, and better patient care. These things are very important for healthcare organizations that have tight budgets and rules.
Automation goes beyond notes. AI tools now help with front-office and admin tasks. They work with practice management systems, EHRs, and billing platforms to handle appointment scheduling, patient reminders, insurance checks, authorizations, and claims management.
For example, Commure Engage uses AI to reduce patient no-shows and last-minute cancellations. Yale New Haven Health System and Mount Sinai Health System saw good results with this tool. Mount Sinai used a program for joint replacement patients that gave personalized care before and after surgery through the EHR.
Some AI systems include real-time locating system (RTLS) tech to improve safety by tracking staff and equipment. Commure’s sensor safety system recorded over 50,000 alerts in 12 months, which helped improve workflows and keep caregivers safe.
Automated systems also lower phone wait times and call volumes. By handling patient questions digitally, they let reception and admin staff focus on important tasks.
Healthcare data is sensitive, so AI tools must follow rules like HIPAA, HITRUST, and SOC 2 for security and privacy. Commure and Microsoft Dragon Copilot use HIPAA-approved encryption to protect patient info while collecting and entering data into EHRs.
AI co-pilots need to work smoothly with many EHR systems like Epic, Cerner, MEDITECH, AthenaHealth, and Oracle Cerner. This stops doctors from switching systems or manually correcting data.
Cost is also important. Studies show AI scribes and automation tools make doctors more productive. This saves time and helps with billing accuracy, giving a good return on investment.
Cutting down paperwork gives doctors more time to spend with patients. Studies from TPMG show patients notice and like this. They say visits feel better when doctors focus on them.
AI scribes help by taking notes without breaking the flow of conversation. This keeps doctor-patient relationships strong.
Better documentation also prevents mistakes in treatment plans or billing arguments. This builds trust between patients and providers. Accurate coding helps healthcare groups keep services running while supporting doctor satisfaction.
Dr. Norman Lamberty, A&A Women’s Health: Cut documentation time by 25% using Commure Ambient AI. This helped him find better balance between work and life and spend more time with patients.
Dr. Palakurthy, Dignity Health: Saved three hours per day plus four hours on weekends with Commure AI. This helped him respond to patients better and manage prescriptions.
North East Medical Services (NEMS): Used Commure’s Ambient AI with Epic to reduce language barriers and improve note accuracy by 30%, saving time on documentation.
Yale New Haven Health System: Used Commure Engage to lower no-shows and cancellations, making patient visits more reliable.
NYC Health System: Fixed billing integration problems with Commure’s Charge Note Reconciliation engine, improving payments.
The Permanente Medical Group: Saved about 15,791 hours of documentation time in one year using ambient AI scribes, showing broad use and approval.
In the U.S., healthcare managers and IT teams are turning to AI co-pilots to improve clinical work. Automating scribing, coding, and ordering cuts down on charting, makes notes more accurate, and helps reduce doctor burnout. These AI tools also improve billing and patient engagement while making front-office work easier.
Using AI co-pilots that fit well with EHR systems and follow data security rules can help doctors feel better about their work and keep patient care strong, even with the demands of the healthcare system.
With these tools, U.S. healthcare workers can spend less time on paperwork and more time caring for patients.
Commure Ambient AI automates provider documentation and revenue cycle management, significantly reducing charting and documentation time by up to 30%, allowing clinicians to focus more on patient care and less on administrative tasks.
Commure Agents use advanced natural language processing and full EHR integration to automate complex administrative and clinical tasks, reducing call volumes and wait times by efficiently handling patient inquiries and appointment management digitally.
AI-powered automation in eligibility verification, appeals, denials, and charge note reconciliation optimizes first-pass rates, reduces days in accounts receivable, and speeds reimbursements, driving financial efficiency for health systems.
These co-pilots automate scribing, note creation, coding, and ordering, integrating deeply with existing EHRs to streamline workflows, reduce provider burnout, and increase accuracy with up to 90% zero-edit notes.
Clinicians, like Dr. Lamberty and Dr. Palakurthy, reported up to 25-30% reduction in documentation time, reclaiming work-life balance and gaining valuable time to respond to patient messages and other clinical activities.
By integrating with systems like Epic, Commure Ambient AI achieves near-perfect note accuracy while reducing transcription time, facilitating better care coordination for patients with diverse language needs.
Commure Agents are fully integrated AI assistants leveraging Large Language Models and real-time EHR data to automate complex, mission-critical tasks in a scalable, security-first healthcare environment.
Mount Sinai Health partnered with Commure Engage to create digital navigation programs guiding pre-surgical preparation and recovery, enhancing patient engagement and clinical outcomes through evidence-based protocols.
Yale New Haven Health System’s use of Commure Engage led to swift reductions in no-shows and same-day cancellations via automated, patient-responsive messaging and appointment management.
Strongline EVP technology merges patient, equipment, and environmental data to create smart hospital workflows that enhance caregiver safety, optimize patient journeys, and improve physical operational efficiency.
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