Healthcare in the United States has a large amount of administrative work. This work often takes attention away from patient care. The Centers for Disease Control (CDC) says about 46% of healthcare workers often feel burned out, partly because of admin work. There are more than 2 million open administrative jobs in health systems across the country. Many workers leave their jobs, nearly 28% each year. This shortage makes current staff spend a lot of time on tasks like scheduling appointments, managing referrals, handling prior authorizations, and closing care gaps. These jobs are important but take up a lot of time.
Because of this, healthcare providers have less time to spend with patients. This can hurt patient satisfaction and care quality. Clinics look for ways to reduce manual work, increase productivity, and let staff focus more on patients and less on paperwork.
New AI tools are made to help healthcare groups by automating these routine but needed tasks. For example, Innovaccer’s “Agents of Care™” uses AI that works 24/7 to help clinicians, care managers, risk coders, patient navigators, and call center agents. These AI tools fit well within current systems and take over manual jobs like scheduling, patient intake, referral management, speeding up prior authorizations, closing care gaps, and reviewing clinical documents.
Notable’s Flow Builder is another AI platform that works with little coding needed. It lets healthcare groups customize AI agents to automate steps like patient registration, scheduling, referrals, authorizations, coding, and identifying care gaps. Its easy deployment lowers manual phone calls, chart checks, and fax work that often slow down care.
Using AI automation saves time, makes work more accurate, and cuts costs. It also keeps data safe by following important rules like HIPAA, HITRUST, and ISO 27001.
AI Agents in healthcare work all day and night, giving patients help even when offices are closed. Patients can make appointments or check referral status any time. The AI can speak several languages. This lowers waiting times and gives fast answers no matter when or where.
Innovaccer’s Agents of Care™ links with over 80 different EHR systems. This brings together patient data for a clear overall view. With this information, AI can make decisions like scheduling based on health needs or following up on referrals with patient history in mind. Notable’s Flow Builder also connects with payer portals, claims systems, and pharmacy databases to share data smoothly and reduce mistakes from manual entry.
AI automation helps many healthcare workers involved in patient care and admin duties. It supports clinicians, care managers, risk coders, and call center staff by taking over routine tasks. This lets workers focus more on good patient care. Sharing the admin work helps teams work better and respond to patient needs faster.
Automating daily tasks helps reduce burnout among healthcare workers. Burnout is a big problem because many workers quit or feel stressed. This also helps with hiring and keeping workers by lowering heavy workloads. For example, Dexcom used UiPath automation to handle 50% more prescriptions without hiring more staff. This shows how automation helps grow work capacity without more employees.
Automating healthcare workflows means organizing many AI tools to complete tasks smoothly during patient care. AI manages connected tasks in healthcare admin and operations like these:
Security is very important when healthcare groups use AI tools. Platforms like Innovaccer’s Agents of Care™ and Notable’s Flow Builder follow strict rules like HIPAA, HITRUST, NIST Cybersecurity Framework, SOC 2 Type II, and ISO 27001. These rules keep patient info safe while AI does its work. Healthcare leaders must check that AI providers meet these standards to avoid data leaks and penalties.
Automating healthcare admin tasks saves time and money. IDC says healthcare automation might save the industry up to $382 billion by 2027. Also, 83% of healthcare executives in the U.S. want to improve worker efficiency. Nearly all healthcare leaders, 95%, think generative AI will change healthcare operations.
Notable’s AI system is now used in over 12,000 places across the country. It automates over one million workflows daily, helping with registration, authorizations, scheduling, coding, and care gap closure. Big health systems like Intermountain Health and Medical University of South Carolina use these tools to cut manual work and admin costs.
Innovaccer works with six of the top ten U.S. health systems. They are expanding AI workflow tools into payers, pharmacies, life sciences, and government. They plan for wider use in 2025 and later.
Healthcare leaders see how workflow AI platforms improve operations. One doctor leader from a multi-state health system said advanced AI offers more than old manual systems and serves the whole healthcare industry’s needs.
Justin White, CTO of Notable, says the low-code ability to set up AI flows lets groups handle complex workflows without needing to write code.
Pranay Kapadia, CEO of Notable, explains that staff shortages and burnout make just hiring more workers impossible. Automation is a better way to reduce workloads and keep care quality high.
AI workflow automation will change how healthcare works in the U.S. By managing complicated tasks across teams, AI lets providers focus on patient care. Meanwhile, admin work happens faster and with fewer mistakes.
Automation lowers human errors, improves communication within and between teams, and raises overall work capacity. Medical offices using AI tools can handle more patients, solve care coordination issues, and improve finances with better coding and less overhead.
Adding AI Agents to healthcare workflows changes old admin burdens into smooth, automated processes. As this grows, healthcare groups in the U.S. will benefit from happier staff, better patient engagement, and higher quality care.
For healthcare administrators, owners, and IT managers in the U.S., using smart AI automation is now a must. They face staff shortages, heavy admin loads, and rising patient needs. Tools like Innovaccer’s Agents of Care™ and Notable’s Flow Builder give scalable and safe ways to automate scheduling, referrals, authorizations, and care gap closure.
By carefully using these AI tools, healthcare groups can build stronger operations, reduce worker burnout, and improve the care they provide to patients across the country.
‘Agents of Careᵀᴹ’ is a suite of pre-trained AI Agents launched by Innovaccer designed to automate repetitive, low-value healthcare tasks. They reduce administrative burden, improve patient experience, and free clinicians’ time to focus on patient care by handling complex workflows like scheduling, referrals, authorizations, and patient inquiries 24/7.
The AI Agents streamline workflows such as appointment scheduling, patient intake, referral management, prior authorization, and care gap closure. By automating these tasks, they reduce staff workload, minimize errors, and improve care delivery efficiency while allowing care teams to focus on clinical priorities.
Key features include 24/7 availability, human-like interaction, seamless integration with existing healthcare workflows, support for multiple care team roles, and multilingual patient access. They also operate with a 360° patient view backed by unified clinical and claims data to provide context-aware assistance.
The AI Agents assist clinicians, care managers, risk coders, patient navigators, and call center agents by automating specific workflows and providing routine patient support to reduce administrative pressure.
The Patient Access Agent offers 24/7 multilingual support for routine patient inquiries, improving access and responsiveness outside normal business hours, which enhances patient satisfaction and engagement.
The Agents comply with stringent healthcare security standards including NIST CSF, HIPAA, HITRUST, SOC 2 Type II, and ISO 27001, ensuring that patient information is handled securely and reliably.
Innovaccer’s AI Agents connect with over 80+ EHR systems through a robust data infrastructure, enabling a unified patient profile by activating data from clinical and claims sources for accurate, context-aware AI-driven workflows.
AI Agents reduce the administrative burden on clinicians by automating repetitive tasks, thereby freeing their time for direct patient care. This improves patient experience through faster responses, accurate scheduling, and coordinated care follow-ups.
Unlike fragmented point solutions, ‘Agents of Careᵀᴹ’ provide unified, intelligent orchestration of AI capabilities that integrate deeply into healthcare workflows with human-like efficiency, driving coordinated actions based on comprehensive patient data.
Innovaccer aims to advance health outcomes by activating healthcare data flow, empowering stakeholders with connected experiences and intelligent automation. Their vision is to become the preferred AI partner for healthcare organizations to scale AI capabilities and extend human touch in care delivery.
Simbo is using AI agents to automate all phone related workflows. Connect now to know more.
Schedule AI Agents Demo Now© Since 2019, Simbo AI.
