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The critical role of customer service and account management in the successful implementation and sustained effectiveness of AI patient engagement technologies
In the U.S., more than 7,000 health systems, hospitals, and medical practices have started using AI patient engagement platforms. These platforms handle over 1 billion patient messages each year. Almost 292 million patients receive communication through phone, email, SMS, postcards, and interactive voice response (IVR) systems. About 90% of patients like automated communication methods. Nearly […]...
15 Jan 2026