One of the most challenging and resource-intensive administrative tasks is prior authorization (prior auth), the process of obtaining approval from insurance companies before certain medical services, treatments, or medications can be delivered. Prior authorization currently costs the U.S. healthcare system between $41.4 billion and $55.8 billion annually. These costs include labor expenses, delays in treatment, and the negative clinical effects associated with those delays.
The complexity of prior authorization is well-known among medical practice administrators, owners, and IT managers. Typically, physicians spend about 13 hours a week managing an average of 39 prior authorization requests. Many practices, roughly 40%, have staff dedicated solely to handling prior auth paperwork. These numbers show how much time and resources are devoted to managing these processes rather than direct patient care.
This large burden shows the urgent need to redesign prior authorization systems so that they can handle the requirements efficiently, without causing unnecessary delays or clinical harm. Among the technological solutions gaining attention is the shift toward modular, composable IT architectures, especially when coupled with advances in artificial intelligence (AI). This article explains why composable IT architectures are important for building scalable and agile prior authorization systems, and how AI-driven workflow automation can support this effort.
Prior authorization is meant to control costs and limit unnecessary or inappropriate treatments, but the way it is currently handled often causes frustration and delays for providers and patients. According to a survey by the American Medical Association (AMA), 94% of physicians believe prior authorization harms clinical outcomes, and 93% note that it causes delays in care. Nearly 82% report that prior authorization leads to abandoned treatments, while 29% point to serious adverse events linked directly to prior authorization complications.
These numbers show a major clinical problem beyond the financial cost. When prior authorization processes are slow or inefficient, patient care can be postponed, sometimes with serious health problems. Physicians and their support staff face significant administrative frustration, which adds to high rates of burnout. Many practices have tried to digitize prior authorization by just converting paper forms to PDFs or using rule-based automation like robotic process automation (RPA). However, these approaches have mostly failed to improve the process or reduce the burden because they do not fix deeper system problems.
The problem is bigger than technology—it comes from a culture that accepts these inefficiencies and a lack of leadership to redesign prior authorization systems. Any real change needs both cultural shifts and flexible, scalable technology architectures that can keep up with changing payer rules and healthcare needs.
Composable IT architecture is a modern design approach focused on modularity, flexibility, and scalability. Instead of using one large software system where all parts are tightly linked, composable architecture breaks down IT systems into smaller, independent parts. Each part handles a specific task or business function and talks to others through well-defined APIs (application programming interfaces).
This approach gives several benefits:
Some tech companies like Netflix and Airbnb have used composable architectures to quickly deploy new features without affecting existing services. In healthcare IT, similar ideas are being used more for systems that must be adaptable and work with many vendors and rules.
For prior authorization systems, composable architecture lets solutions be built with modules that handle patient data, clinical documentation, payer rules, and communication tasks all working together. This is important because authorization rules change a lot between different payers.
Medical practice administrators and IT managers should think about composable IT architectures because they have these key benefits for prior authorization:
Prior authorization rules can change often and differ between insurance companies. With modular parts, changes to specific payer rules or connections can be done without changing the whole system. This helps practices stay compliant and efficient as policies evolve.
Medical practices often use many healthcare IT systems, including EHRs, practice management software, billing platforms, and patient portals. Composable systems with defined APIs can connect these different parts. This reduces repeated tasks and streamlines prior authorization, cutting down on manual data entry.
Since parts can be managed separately, the system can use computing power better. For example, the authorization request processing part can be made bigger during busy times without increasing unrelated parts like billing. This saves costs and improves response times.
With modules designed to handle only one function, maintenance is simpler. Teams can test individual components carefully before using them, which reduces errors and downtime.
Composable architectures let practices avoid being stuck with one vendor since parts can be swapped out. This is helpful in healthcare where specialized products are often needed and new ideas come quickly.
Isolating components lowers the risk of big security problems. It is easier to add specific security controls and quickly fix parts without shutting down the whole system, which helps protect patient data.
Traditional automation for prior authorization has used rule-based systems and digitizing paper workflows. These methods mostly copy inefficient processes without fixing them.
A new type of AI, called agentic AI, offers capabilities that can improve prior authorization work, especially when used with composable architectures. Agentic AI means smart systems that can make decisions by themselves, understand context, and learn from complex data in real time.
Key AI features for prior authorization include:
Prior authorization requests often include clinical notes, lab reports, and medical histories written in free text. NLP lets AI automatically find important facts from these documents. This reduces manual data entry and helps make better authorization decisions.
Agentic AI can take in real-time rule updates from payers and adjust approval workflows. Since payer rules change a lot, having AI that updates constantly helps avoid denials based on old rules and keeps compliance.
AI can manage complex multi-step workflows that involve communicating with payer systems, clinical teams, and billing units. This speeds up response times while keeping clinical workflows smooth, reducing delays and repetitive work.
Agentic AI systems include feedback loops that study approval results, denials, and appeals. Over time, AI gets better at decisions to increase first-pass approvals and lower the time spent on repeated requests.
Revenue Cycle Management (RCM) teams benefit from real-time tracking of authorization requests through AI dashboards, improving financial forecasting and planning.
Mutaz Shegewi, Senior Research Director at IDC, says that agentic AI must be applied to redesigned processes, not just added onto old, inefficient workflows. Without changes in culture and systems, adding AI could make problems worse rather than better. So, medical administrators and IT leaders need to make system reforms along with using AI.
Medical practices wanting to fix prior authorization problems need to think about several things when adopting composable IT architectures:
This move toward composable architectures is also part of national trends. IDC research shows that over 52.5% of U.S. healthcare providers are adopting composable IT systems for electronic prior authorization, while only 6.6% still use rigid, custom-built legacy platforms. This change shows more people see composable design as a way to fix current prior authorization issues.
For medical practice administrators and owners, using composable architectures together with AI-driven workflow automation can help solve many prior authorization problems by:
IT managers will find these systems easier to maintain, update, and scale depending on practice size, patient referrals, and payer mixes. This supports long-term stability and efficiency.
Changing to modular, composable IT architectures offers a good way for U.S. healthcare providers to handle the strong demands created by prior authorization processes. By using composable systems with advanced AI-driven workflow automation, medical practices can lower costs, speed up patient care, and improve overall system function. It takes teamwork among clinical staff, IT, and leaders to focus on redesigning processes as well as investing in technology. Still, the possible benefits make this work worthwhile, especially as healthcare needs keep growing and changing.
Prior authorization costs the U.S. healthcare system between $41.4 billion and $55.8 billion annually, factoring in labor, delays, and clinical impacts, highlighting a significant resource drain and operational inefficiency.
The problem stems from entrenched cultural mindsets, reactive patchwork solutions, manual workarounds, and conflicting incentives rather than just process or technology failures, leading to operationalized and institutionalized dysfunction within healthcare workflows.
Most digitization efforts merely converted paper processes into electronic formats without redesign, while automation tools like RPA can’t handle unstructured data or dynamic workflows, serving as superficial fixes rather than transformative solutions.
Agentic AI offers intelligent, autonomous, and context-aware automation capable of interpreting unstructured data, adapting to real-time payer rules, orchestrating complex workflows, and continuously optimizing decisions, surpassing traditional rule-based systems.
It uses NLP and large language models to extract relevant info from free-text clinical notes and dynamically ingests real-time payer rules, enabling faster, more accurate, and contextually aware authorization decisions despite variability and complexity.
They provide agility, interoperability, and scalability by integrating with existing systems through APIs and standards like FHIR, allowing providers to modernize without costly system overhauls while improving flexibility and clinical alignment.
CIOs gain modular scalable integration; CMIOs enjoy clinically intelligent automation that preserves workflows; and RCM leaders get real-time authorization visibility, faster turnaround, and optimized reimbursement processes, collectively improving efficiency and care.
The key challenge is cultural and systemic reform—layering AI over flawed processes risks scaling dysfunction. Leadership must prioritize process redesign alongside technology adoption to realize true transformation and reduce administrative burdens.
Through built-in feedback loops analyzing approvals, denials, and appeals, agentic AI refines its logic dynamically, boosting first-pass approval rates, minimizing rework, and aligning with evolving clinical and payer requirements.
Prior auth often occurs late, after key clinical decisions, due to payer-driven criteria and misaligned incentives. AI can help by proactively verifying eligibility and facilitating earlier, smarter approvals integrated within clinical workflows, reducing delays and adverse outcomes.